Bank of America Credit Card Complaint

Bank of America Credit card department,

Late fee California

credit card number : - set up automatic payment to Pay amount due on due date '' for this Bank of America Visa Card ( under - - - ). However, on -, only minimum payment of $25.00 was deducted. This resulted in I being charged interest on - ( and potentially future date ), and potentially affect my credit score. I contacted BOA but it is a mess there. I was being directed here and there with no resolution. The mistake is unexcusable. My family have all kind of credit cards and have never seen a mistake like this. I like BOA to:1. correct his promptly and refund any penalty interest charged. 2. explain to CFPB why this happen and how many customers have been affected by this mistake, how much fee they have collected out of this mistake. 3. explain to me whether this affect my credit score and correct promptly if it does.