Bank of America Credit Card Complaint

Bank of America Credit card department,

Customer service / Customer relations Texas

I have had a Bank of America Master Card for many years. The payment hasbeen set up on Auto Pay from my - - checking account since thebeginning and there has never been a problem making the payment. I noticed this month while going thru lots of mail that the account was past due. I contacted B of A on - -, at approx. - ; - - to inquire why it was delinquentwhen I was set up on auto pay? I did make the entire payment in full. Therepresentative could n't explain why the auto pay was discontinued, but offered towaive the late fee. I asked for a letter to explain the account was current. She then forwarded me to someone to discuss why the auto pay was disconnected. - transfers and an hour and - later, someone named - in the auto payIT area told me that several customers were affected because of a software updateglitch that turned off the auto pays. Not only did B of A know this back in -. -/-/2015 and reversed the late fees automatically, they never contacted the consumersNow I believe I will have - late payments on the perfect credit report. Icontinually asked for a department that could erase the late pays and was transfer-red over and over to card services to re-explain the situation. I was eventually sentto an automated credit services area, not a real person and no one to address myconcerns. I am in the process of buying a home and fear this will damage my credit and ability toto qualify. I am also very concerned about all the others who were affected and not notified. I have been treated very badly by B of A. Any by the way, they cancelled anotheraccount that had no activity, but blamed it on late payments to my credit report. Any assistance that can be provided would be very much appreciated.