Fifth Third Bank Bank Account Or Service Complaint

Fifth Third Bank Bank account or service department,

Savings account Deposits and withdrawals Ohio

On - I went on line to check my bank accounts with 5/3 bank and observed an electronic check withdrawal from my savings account that I had not authorized. I immediately called to report the fraudulent activity with customer service and was told to go in person to file a domestic collections package. The same morning I went to the branch and closed all accounts, issued new account numbers and changed passwords, etc. ALso filed a police report. Was advised the process could take - days to resolce. I have dutifully called the bank and receive the same response, the other bank ( - - ) is still investigating. I feel helpless and - days later, still no money. I do not know the person who made the electronic withdrawal nor do I have any affiliation with - -.