Westlake Services, LLC Consumer loan department,
Vehicle loan Problems when you are unable to pay California
Auto finance company towed my car and repossed it saying I was late on payments. I proved my payments. I called to get my car out of repo yard and finance company would n't release it. They confirm my payments are up to date but still wo n't release my car. I called their supervisor who said by error they auctioned my car. The following day finance company stated they had my car at towing yard and would release it in 24 hours. Two weeks later, I do not know where my car is and I am current and can prove it on my payments. Total negligence.I ca n't get to work and I am out money for a car I paid for that this company possesses. I have documented over - calls to this company to try to find my car. Each representative told me a different stories.
Westlake Services, LLC customer in California
Apr 23, 2015
* Source: CFPB Complaint Database
Westlake Services, LLC response to complaint:
Closed with explanation
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