GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Closing/Cancelling account Florida

I received a letter from Synchrony Bank regarding my - - credit card account, stating that after reviewing my activity my charge privileges have been withdrawn and credit line has been closed. The reason stated was that due to recent activity, plus having - or more dishonored check payments on my account caused the account closure. On - -, 2015, I spoke with - with - customer service ( Synchrony Bank ) and told them that I had received a letter from stating that I had returned checks, and as a result I wanted for them to provide me with copies of the returned checks. I was put on hold and she informed me that she could not find any returned payments for my account. She put on hold in order to further investigate with the accounting Department. After some time the agent said that after checking with their Accounting Department, she informed me that there were not any returned checks but due to them having reviewed a recent credit report they decided to close out my account and that I should take it up with my credit bureau since they are the ones that are responsible for the report.


told me that she could n't provide me with because it was against company policy. I have always paid on time, and have no returned checks that I have issued and have been returned. - customer service department does not have any answers or explanations and keeps directing me to direct my questions to the credit bureaus which does n't to my knowledge include this on my report. At this time, I do n't know what to do, I feel that Synchrony Bank is showing unfair business practices. I have never been late, or returned checks. It has also taken my - - credit card and has closed that account because they are the creditors and because of - activity they sent out a letter stating that due to returned checks on my other account handled by Synchrony Bank they have terminated my - store card, for which I have also always paid. Now, I have - store cards that Synchrony Bank has closed out unfairly.