Checking account Account opening, closing, or management
RBS Citizens Bank account or service department,
Checking account Account opening, closing, or management Massachusetts
After years of being a good cutomer '' at Citizens Bank, they elected to terminate our business relationship. This included my wife 's business account ( a nonprofit ), her individual account, our joint account and a joint account with my son. This is done by sending a letter that looks like the rest of their junk mail and being given a week to clear my accounts. They said that the decision was permanent and final. They also said that they did not intend to give the reason. My credit scores are excellent and I have never been deliquent.They erased my bill paying functions and I have lost all records of recent transactions, including those they they decided to no honor. My funds are now frozen. They offer no explanations. This may be legal, but, certainly, not ethical. I suspect that this was triggerred by my wife 's nonprofit organization ( - - - ) works in - where they help with the education of children orphaned by - through microluans to the familis and by direct educational support ( - ). Funds are periodically wired to -. Nevertheless, the operations are quite transparent. If this is the case, then they are guilty of a sloppy investigation. So, it must be something else.
RBS Citizens customer in Massachusetts
Apr 13, 2015
* Source: CFPB Complaint Database
RBS Citizens response to complaint:
Closed with explanation
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