RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Checking account Account opening, closing, or management Massachusetts

I opened an account at Citizens Bank ( - ) in -/-/-. The account was opened as a - account ' - and I had discussed with the bank representative that I was opening a business account but would not be transacting with the account immediately. Due to family -, my focus was redirected from the business. I did n't interact with the account again until this past month - only to see that the bank had begun charging a dormant fee in -/-/- ... with continued charges until this past month ( nearly a year and a half ) - and never - sent me a letter, by mail, to notify me of the issue. If their system flags inactivity and imposes a charge ... they can send a letter! That would have been more respectable customer service, alerting me to the potential issue.