RBS Citizens Credit Card Complaint

Advertising and marketing

RBS Citizens Credit card department,

Advertising and marketing Connecticut

I applied for a Citizens Bank Credit Card online with the publicly advertisement of getting 10 % cash back on the first - spent and an unlimited 5 % cash back on grocery and drug store purchases for the first 90 days. When I received the actual card in the mail, the rewards structure was different. The rewards structure was 1.5 % of all purchases. I sorely disappointed because what I signed up for and what I received was - different products. It seems that I was baited and switched when I signed up for the credit card. I have a screen shot of the offer I was led to believe I was receiving by signing up for the credit card. I alway take a screen capture of the advertisement because sometimes I 'm skeptical and want to have proof of what I signed up for.

RBS Citizens customer in Connecticut
Mar 26, 2015

* Source: CFPB Complaint Database

RBS Citizens response to complaint:
Closed with explanation

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