Fifth Third Bank Mortgage Complaint

Fifth Third Bank Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Tennessee

I submitted a request for loss mitigation options on -/-/-/-/2015 My authorized 3rd party left several messages for follow up to confirm documents received and the authorized agent - - would not return calls. Finally when he was reached on -/-/-/-/2015 on a recorded line he stated that they refused to review the documents because it was received - days prior to a sale date. He refused to send anything in writing stating this. Please help. I was never notified of the last day for loss mitigation options in writing nor verbal. PLEASE HELP!