Bank of America Credit Card Complaint

Privacy

Bank of America Credit card department,

Privacy California

My husband and I have a Bank of America Visa account My Name is - - - - - - has a - - Card and they confuse our - names. Three years ago they had her information linked to our account. At that time I took this to the local branch to have it resolved. Last week I received a e-mail addressed to - - - in regard to the branch visit on - -, 2015, I called to Bank of America fraud division and they stated she gave them our e-mail address., I 'm sorry but our e-mail is very different and not many people know the name. When I tried to take the survey to correct this and tell them that I did not visit the branch they gave me a pass word assume to - - - account. We do not know if they have given our information out to this lady. How can a person be assured that this is not the case

Bank of America customer in California
Mar 25, 2015

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with non-monetary relief

Consumer disputes how Bank of America handled their complaint

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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