American Financial Network, Inc. consumers have reported over 17 official complaints. Out of the 17 consumer complaints against American Financial Network, Inc., 12% were disputed by the consumer (i.e. the consumer was not happy with how American Financial Network, Inc. responded to their complaint) and 71% were processed in a timely manner. 41% of consumer complaints against American Financial Network, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 7 | 0% |
| Settlement process and costs | 5 | 20% |
| Credit decision / Underwriting | 2 | 0% |
| Loan servicing, payments, escrow account | 2 | 50% |
| Making/receiving payments, sending money | 1 | 0% |
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Stop CallsAmerican Financial Network, Inc. Mortgage application, originator, mortgage broker February 28, 2017 - I was trying to get refinanced because I need some cash out and I have an adjustable rate montage and applied to American Financial Network with a - - loan officer. They promised me - cash out and that they would pay off a judgment against my daughter also. I had told them repeatedly not to go ahead with an appraisal unless all this looked good which they assured me that it did look good for me to get a loan with them .I had backed off them once but they persisted and so I gave them my credit card for the appraisal to be completed which it was costing me - dollars but when they se... |
American Financial Network, Inc. Mortgage application, originator, mortgage broker September 10, 2016 - After a rigorous application process and having told the lenders that we wanted our mortgage to be l $1500.00 or less, we decided to not proceed with them on financing our home purchase. A very aggressive and intimidating man made many harassing calls to our home using different phone numbers attempting to pressure us. He resorted to making threats and boldly told us to work with him otherwise, he would sell and misuse our financial and personal information to tarnish our stellar credit reputation. This is a VERY SERIOUS and disturbing threat to hear from a mortgage lender. This is unethica... |
American Financial Network, Inc. Mortgage settlement process and costs June 6, 2016 - We worked with our local lender to get preapproved for a $ - mortgage. After finding a property and our offer being accepted, our local lender started working with - - based out of -, CA to close our loan. It was about 4 weeks into the 6 week closing process that we noticed issues with - -. We were being asked to gather information on previous employers, go to the IRS office ourselves for tax transcripts, told after the set closing date that our current FHA loan needed to be paid down when we were told originally that this new loan was not dependent on selling our previous p... |
American Financial Network, Inc. Mortgage application, originator, mortgage broker June 1, 2016 - Trying to refinance our home through American Financial Network INC, - # -. We were told we qualified for a VA Loan, my husband is retired. We were told we had to have an VA Appraisal, which we did for $400.00. Then we were told that we could not get a VA Loan and that we had to get a conventional appraisal, which we did for $600.00. We were told that we would get that money back once we refinanced. Then we were told that we did n't qualify for a conventional loan and they could n't help us. I asked for my appraisals which took me two weeks to get and now I found out that no other ba... |
American Financial Network, Inc. Mortgage settlement process and costs September 1, 2015 - Dear officer, I was provided a very competitive 30 yr fixed mortgage quote by AFN when I first started searching for lender. We were given GFE and numbers and interest rate shown on the GFE were very promising. Based on those numbers we decided to proceed with AFN. During the loan process interest rates went up and I asked AFN to provide both 30 yr and 15 yr loan option to us. Comparing those - options I decided to proceed with 15 yr loan. I requested AFN representative ( branch manager ) on phone to confirm the lender credit to which he confirmed to me that credit will be .- % of the lo... |
American Financial Network, Inc. Mortgage application, originator, mortgage broker April 6, 2015 - I worked breifly for a mortgage company that made many misrepresentations about their pricing and funding times. I quit the company -/-/-/-/2014 and asked when they were going to pay me my final commission. They told me on the following pay period. When the following pay period came, they changed their story to say that I never originated the file. I have a sworn statement from the borrower saying that I was the only one who originated the loan. This mortgage company is committing fraud by saying someone else originated this loan. I have all the email correspondence between the borrowe... |