Review and analysis of over 35 complaints against Amex
Amex consumers have reported over 35 official complaints related to Privacy. Out of the 35 consumer complaints against Amex, 43% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 6% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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August 11, 2016 - Insufficient Response to American Express : # - American Express and - : # - American Express is in possession of our power of attorney. We faxed it in per their consumer representative. Another customer representative said to mail hard copies to - ( representing itself as American Express ). Now we have a letter claiming American Express and - are partners and we have to now notarize the letter. We have received no notice of assignment to a third party debt collector like - and there is no company called American Express/-. Please have American Express forward their contr... |
June 13, 2016 - AME- gave my personal information to - during the - credit card change over fiasco AGAINST MY SPECIFIC INSTRUCTIONS. I called AME- as soon as I found out what was transpiring and was told the only way to stop the information from flowing to - was to cancel my AME- account, which I did immediately ( -/-/- ). Today, - -, I received his and hers - cards in the mail. Absolutely UNCONSCIONABLE. AME- has proven its incompetence at keeping customers and I guarantee that I will NEVER be a customer of theirs again nor will I ever recommend to any of my friends or family to be mem... |
January 11, 2016 - A charge posted on my account in the last billing period that I did n't authorize. The charge came from a merchant whose services are pushed on me through mail marketing by the credit card company. I called the merchant and did get the charge reimbursed. I also called the credit card company and voiced my concern regarding a charge that was unauthorized and came from a merchant that is frequently marketed on me by them ( being the credit card company ). The credit card company offered to block the merchant and look into any wrong doing on the merchant side. The service associate told me that t... |
November 8, 2015 - A company calling themselves " American Express '' and also " American Express - '' have been repeatedly running my credit report several times a year for years. I have not done any time of business with American Express in well over 12 years and did not authorize any of these inquiries. I also have a LIFETIME ban on promotional inquiries into my credit. There is no excuse for American Express repeatedly invading my privacy like this. As you can see on the attached Experian credit report, just this year they have run my credit report - times under - different names ; American Express ... |
November 7, 2015 - American Express, listing itself with - different addresses, has repeatedly run my credit report illegally. These inquiries are 'soft ' inquiries, however, it is illegal! I have not been a cardholder or done business with American Express in over 12 years. I also have a LIFETIME ban with all credit reporting agencies for promotional inquiries. I do not know why this company feels that they need my credit report but they will be sued if they run my credit report again. They have done this several times a years for the last several years. American Express is to not contact me or run my credit... |
April 16, 2015 - I requested a credit line increase after my credit line was cut by $10000.00. I was instructed to upload VERY sensitive financial information to the American Express - site. I uploaded those documents on - -. I called on - - and the representative told me the documents had been lost due to a technical error '' and I was instructed to upload again. I was also instructed to call the company in - hours to confirm the receipt of the documents. I re-uploaded the documents on - - and called back in on - - and American Express could still not confirm if any of the VER... |