Review and analysis of over 27 complaints against Flagstar Bank
Flagstar Bank consumers have reported over 27 official complaints related to Credit decision / Underwriting. Out of the 27 consumer complaints against Flagstar Bank, 30% were disputed by the consumer (i.e. the consumer was not happy with how Flagstar Bank responded to their complaint) and 100% were processed in a timely manner. 4% of consumer complaints against Flagstar Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Flagstar Bank Mortgage credit decision / underwriting November 23, 2016 - Hello, my name is -. I contacted Flagstar Bank about refinancing my mortgage to a lower interest rate. I was quoted a 4.198 % interest rate that was supposed to be locked in. They told me I needed to pay $500.00 for an appraisal, and as soon as that came back, everything would be a go. I was led to believe that the refinance was a lock. But then the appraisal came back, and apparently I need to now pay $10000.00 at the closing of the loan. I feel this is completely unnacceptable and they used misleading tactics to convince me to pay for the appraisal.... |
Flagstar Bank Mortgage credit decision / underwriting March 20, 2016 - Flagstar Bank has taken so long to fulfill each step of the process in my short sale, that I have been in short sale for more than 15 months, have lost - buyers ( the last buyer in - - ) after Flagstar refused to respond to my Short Sale Team at - - -. Arizona for mroe than FOUR months. I have now been sued by my HOAs attorneys and have received a letter of intent to wage garnish, while I struggle to keep the electricity on, deal with medical testing, and to keep up a house I can not sell because of Flagstar 's Negligence. Also, -/-/-, before I put my house up for sale, ... |
Flagstar Bank Mortgage credit decision / underwriting March 12, 2016 - To whom it may concern, During mortgage refinance process, Flagstar provided me deceptive/unclear information, and unfairly treated and denied my refinance application. -/-/2016, Flagstar had promotion online offering interest rate of 3.375 % ( APR around 3.5 % ) with a closing fee around $11000.00, I called in and get informed that I could start the refinance application and my credit score was checked with approval ( above - range ). I decided to pay all closing cost upfront to lock the 3.375 % rate. Currently, my mortgage rate is 3.75 %, and monthly payment is $1800.00. After the r... |
Flagstar Bank Mortgage credit decision / underwriting December 11, 2015 - I made a claim to my insurance company for water damage to my home. They reimbursed me for water restoration and repairs. Checks were made out to me and my mortgage company. I contacted my mortgage company to see how I go about cashing the checks. I was told to endorse the checks, complete numerous forms and mail all of it to them ... which I did promptly. A few days later I called to make sure they received everything. They said they had n't gotten it yet. Next time I called they said they got the checks but not the forms ( IMPOSSIBLE since they were all mailed together ). On future phone cal... |
Flagstar Bank Mortgage credit decision / underwriting November 13, 2015 - I applied for the FHA Streamline Refinance because I was looking to lower my fixed rate mortgage from 4.75 % to 3.5-4.25 % fixed. I called and spoke with - - in the Direct Lending Department. I advised him I am a former beneficiary of the Federal Emergency Home Loan Program and the FHA HAMP. At first I asked him if Flagstar Bank would subordinate to - - who had already preapproved me for a lower rate ; however, - said that I could get a lower rate through Flagstar. - - had made me believe that it would be worth pursuing an FHA Streamline Refinance. Ultimately he said I do ... |
Flagstar Bank Mortgage credit decision / underwriting June 2, 2015 - I applied for an FHA refinance on my home with possible cash out for home improvements at the end of - - through - - -. I currently have a land contract which has a balloon payment due in - -. It took until - - until I was approved for the refinance. Then we had to get the approval for the cash out. The underwriters through Flagstar Bank started to ask for clarification and more paperwork, some of which had already been explained and/or sent to them. This went on for - months. On - -, -, - - - advised us that Flagstar Bank had denied our refinanc... |