Review and analysis of over 43 complaints against Amex
Amex consumers have reported over 43 official complaints related to Making/receiving payments, sending money. Out of the 43 consumer complaints against Amex, 19% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 28% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.
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Amex Bank account or service making/receiving payments, sending money July 26, 2016 - Someone used my online account info through a wifi password while I was online during that time. However, I do not know this pert thought I met him through a third party ( friend ) after receiving and email of a mount taking I immediately file the dispute after given by the bank an email regarding he transfer I then knew who it was after given and providing a police report and name of person ( s ) the bank indicated it was a valid transaction and closed my account. They spoke to he merchant and the police ( allegedly ) reportedly by investigation. After I spoke with the police they indicated A... |
Amex Bank account or service making/receiving payments, sending money July 6, 2016 - On - - I went on-line to my statement to see if my bills had been paid, but then I see that some transaction was on there that I did n't make. I then contact - American Express company to inform them about the matter. He told me that if I see any more transaction that I did not make to contact them back. I went on-line the next day and found - more transactions from - - that I did not authorized and another - from -, but when I went back to the website my account had been closed. I called the bank and ask what was going on and they said that they had suspended my accoun... |
Amex Bank account or service making/receiving payments, sending money May 12, 2016 - I AM REPORTING UNAUTHORIZED TRANSACTIONS MADE BY AMERICAN E-PRESS IN MY BUSINESS ACCOUNT. AMERICAN E-PRESS ASSESSED MY ACCOUNT TO MAKE CREDIT CARD SETTLEMENTS AND COLLECTIONS TOTALING $23000.00 DURING -/-/--/-/2016. THESE TRANSACTIONS WERE MADE BY A MERCHANT FOR GOODS USING AM-. THERE IS ABSOLUTELY NO REASON MY BANK ACCOUNT ROUTING NUMBER SHOULD HAVE BEEN ATTACHED TO THE - TRANSACTIONS PROCESSED BY AM-. I WAS NOT INFORMED OF THESE ERRORS AND AM VERY UNSETTLED THAT MY ACCOUNT HAS BEEN COMPROMISED. THIS SITUATION HAS NOT BEEN COMPLETELY RECTIFIED AND I AM WORRIED ABOUT ANY CONSEQUEN... |
Amex Bank account or service making/receiving payments, sending money February 23, 2016 - On - -, -, I submitted a bill payment using my American Express Bluebird account to my daughters ' -. According to American Express Bluebird, the check was cleared on - -, -. However, after speaking to the payee ( the - ) in late -, I was informed that she never received the check. She verified with her bank records and no deposit in that amount was ever made. We believe the payment check was stolen from her mailbox and deposited fraudulently. I subsequently contacted American Express to file a payment dispute on - -, -, which was denied 24 hours later. I co... |
Amex Bank account or service making/receiving payments, sending money July 14, 2015 - On - - 2015 I submitted a bill pay for $2000.00 from my bluebird account to an account at - - - -. - - - - returned the money on - - 2015 as it was going into a non-like titled account and they did not want to allow it. It has now been 42 days and the money has still not been credited back to my account even though I have provided the trace ID of the returned funds to American Express multiple times as well as escalated the issue multiple times. ... |
Amex Bank account or service making/receiving payments, sending money April 13, 2015 - CFPB complaint response to - # - - To American Express response original complaint against Amex. To Amex in your initial letter of response of - -/-/2015, you requested a 60 day response time but chose to exercise and respond to my letter of demand PARTIALLY within 10 days. In regards to your letter of response a few documented facts need to be - established. - - did call on - -/-/2015 with my phone response of - NOT -. and is documented. In addition - on her initial phone call never notified me the phone conversation as being recorded and only in a later p... |