Review and analysis of over 273 Reverse Mortgage complaints against Nationstar Mortgage
Nationstar Mortgage consumers have reported over 273 official complaints related to Reverse mortgage. Out of the 273 consumer complaints against Nationstar Mortgage, 27% were disputed by the consumer (i.e. the consumer was not happy with how Nationstar Mortgage responded to their complaint) and 95% were processed in a timely manner. 3% of consumer complaints against Nationstar Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Nationstar Mortgage Mortgage loan modification,collection,foreclosure May 20, 2016 - my mother and i owned a home between us, while i was not on the deed, she took out a reverse mortgage in -/-/-, she passed away in -/-/-. A month later I received a bank letter of default, she never informed me of doing this so it was a shock. I have been living this never ending nightmare since than. On the advise of a attorney to protect my interest in the home and property as i had help purchase the home originally with inheritance money, I filed a Chapter -. The bank had several opportunities to contest, they did not, than a year into the bankruptcy and a confirmed plan, the s... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 16, 2016 - I acquired a reverse mortgage for my mother in -. She passed away - -, -. I contacted Champion Mortgage about the repayment of the loan. I was told to submit the following documents : 1. Certification of Trust ; 2. Letter of intent to sell the property ; 3. Listing Agreement from the Real Estate company ; 4. a copy of the Death Certificate. I sent the documents on - -, -. On - - I called Champion to ask why I had not received the payoff balance. They said I sent the documents to the wrong address - and not to the - office. The - address was the address I was... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 12, 2016 - I was in a repayment plan for past due taxes on my reverse mortgage with - Mortgage. When the servicer changed to Champion Mortgage, I even increased the monthly amount and then was told, after having made - payments, that they would no longer be accepting my payments. Subsequently, I was unjustly forced into default and served with foreclosure papers. I am now being told that they can not offer a repayment plan because the loan is in default. In addition, after having sent proof that I have been paying the homeowner 's property insurance, they continue to this day to state that I defaul... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure April 28, 2016 - In or about - -, I was - which -. The boat that I was riding on for this - race crashed and I -, which left me unable to work. I was able to obtain a reverse mortgage with Champion Mortgage at the time. I was responsible to keep up with the property taxes. I fell behind on my taxes with Champion and they were gracious enough to allow me to pay $210.00 per month until the $7600.00 was paid off. I executed a contract with Champion. After making two payments to Champion, the loan was transferred to -. - refuses to acknowledge the payment arrangement I had with Champion... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure April 27, 2016 - I owed Champion Mortgage $910.00 for forced flood insurance. -/-/16 was told I owed $1600.00 for taxes and insurance. I had paid taxes -/-/16 for $760.00 and sent receipt of paid taxes. I sent a Official check for $910.00 on -/-/16, which is the balance of what they say I owed minus the taxes. Copy of check attached. The loan details show receipt of Official check on -/-/16. Also attached are - letters, the first dated -/-/16 stating we owed $980.00 and have until -/-/16 to make current. And the second letter one day later,-/-/2016 stating we ... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure March 28, 2016 - Over the past couple of years I 've been contacting Champion Mortgage to apply for a repayment plan in order to catch up on my back taxes. I sent hardship applications on -/-/- and -/-/- and never received a response from Champion. I also sent letters to Champion in - and - -, and more recently on - -, - to try to arrive at an arrangement. Champion never replied to the letters. ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account March 23, 2016 - In - of - my husband and I obtained a Reverse Mortgage ( a lump sum distribution ) from - Mortgage. Every month thereafter I have sent a check for the interest and the Mortgage Insurance Premium that accrues on our loan balance. In - of - I had to complain long and hard to get Generation Mtg to send us a " correct '' - IRS form. It is too long of an explanation to include here, but the issue ( and other accounting issues ) with - Mtg were finally resolved after I filed a formal complaint with the Consumer Financial Protection Bureau, -, and - Oregon. The - for -... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure March 16, 2016 - My mother had to go to an - - facility in - or -. She threw away all of her paperwork ( insurance, loan, etc ) I did not know until she was very ill that she had a reverse mortgage. - bought her loan from - - -. I have a POA and I have been asking - for documents, contracts and a loan history since - of last year. I finally received paperwork in - of - and two days later was informed they are starting to foreclose on her house. Her contract with - - - says the non-occupancy agreement is for 12 months. I believe it should be 12 months from the date I... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure March 10, 2016 - This file was opened 27 weeks ago in -, the online platform used to negotiate short sales. Since that time, though the file has gone to underwriting five times, the file has yet to be deemed a complete file. Nationstar appears to be reviewing single documents or single pages of documents instead of an entire file. I have persistently asked that this file be considered 'complete ' for a short sale. I have submitted files and documents for months! Time to make this a complete file. ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account March 10, 2016 - I get repeated " Annual Occupancy Certificate '' statements forms to fill out as terms of my Reverse Mortgage with Champion Mortgage and when I do send them in, they send another one within a month stating it is 2nd notice and I sent in the first one within one week of getting the first form. Even though I sent it back via their fax # and at same time, sent it via US Mail. When I called their customer service # and spoke with a guy known only as -, he sated the records show receipt of my from from -/-/2016. But when I asked why they sent me a 2nd notice dated he said only that he guessed... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure March 8, 2016 - Mother in law got a reverse in -. Lender says she missed paying property taxes in - sent a letter stating her house would be sold on - -, -, sold her house on - -, - - never came after us for taxes and she did pay them. Any docs that may help I can send as soon as I hear back from you. ... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure February 28, 2016 - My mother passed away in - -, and had a will and a revocable family trust ( the house is part of the trust. ) Champion said I had one year to pay off the reverse mortgage. I submitted all requested documents by the first deadline of - -. I was pursuing financing documents for the next deadline of - -. On - -, I faxed Champion my funding letter. On - -, I received a letter stating I was in foreclosure. On - -, I received a letter stating I was in default. I thought default came before foreclosure? On - -, - I came home to a Notice of Trustee 's Sale ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account February 28, 2016 - I HAVE A PREDATORY REVERSE MORTGAGE WITH - MORTGAGE, FORMALLY - REVERSE MORTGAGE. THEY CHANGED THE NAME OF THE COMPANY TO -, BUT STILL OPERATE OUT OF THE SAME ADDRESS AND PHONE NUMBER AS - REVERSE MORTGAGE. MY CHECK SHOWS UP AS LATE AS THE - OF THE MONTH, AND THEY HAVE REDUCED MY CHECK BY $150.00 PER MONTH DUE TO A FLOOD INSURANCE COMPANY CLERICAL ERROR. ALSO, I FIND OUT AFTER THE LOAN IS IN PLACE, THEY ARE NOT PART OF HUDS REVERSE MORTGAGE DATABASE FOR PROTECTION. HOWEVER I WAS GIVEN HUD APPLICATION FOFMS TO SIGN AS PART OF THE LOAN PROCESS. ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account December 16, 2015 - Please refer to original complaint case number -. Now, close to 60 days after the sale of my parents house and payoff of their reverse mortgage by way of overnight delivery of a cashier 's check from our attorney 's trust account, Champion Mortgage had the Sherriff 's Department of - -, PA serve my sister, at - - last night -/-/2015 with foreclosure papers dated -/-/2015. ... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure December 14, 2015 - My mother 's reverse mortgage serviced by Champion Mortgage went into foreclosure for failure to pay taxes & homeowners insurance. When she finally told me what was happening I sent the loan servicer, Champion Mortgage, an authorization for me to access her account info ; it took them several days & multiple faxes for them to update the account & speak with me. After repeated calls I was only able to obtain a verbal quote of $18000.00 to cure the default - Champion refused to provide written breakdown of costs, nor written confirmation that the amount would stop the sale. I confirmed several... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account December 7, 2015 - My mother has a reverse mortgage on her home. The mortgage was sold to Champion Mortgage and since then they 've harassed my mother constantly. Now they say that she is dead and the loan will be due and payable and they will foreclose on the home. My mother is very much alive, and was even interviewed on camera today, from our local news station -. They 've been very cruel to her on the phone, and would not tell her, or me ( her daughter ) how they came to this conclusion. The stress that this has caused my mother and family, is too much. ... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure November 28, 2015 - I took out a reverse mortgage a few years ago. I understood the stipulations to keep the insurance and taxes paid. However, I became very ill, we got into a financial bind and fell behind on the insurance and all this was explained to the bank. The loan started with - - -, then sold to Nations Star Mortgage, then sold to Champion Mortgage. At this time we have obtained proper insurance coverage, worked out a repayment agreement with Champion Mortgage a document signed by both the mortgage company and the home owners. However, the first payment was returned and the house was bought bac... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 12, 2015 - I got a Reverse Mortgage in - 2009. My original principle was $100000.00. I have only drawn out $38000.00. I am not finding what happened to $31000.00. I have requested a complete schedule of withdrawals and an available balance numerous time, and have only received partials. ... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure November 11, 2015 - My wife and I had lived in the same house in - for 30 years. We got a reverse mortgage and we were doing fine and were very happy - until - happened from -/-/-. My house was shifted off the foundation, and - came and put tags on the windows and door that said "Do not enter-condemned". I was not allowed to enter my own home to get my jewelry and belongings out of the house. However, insurance people came and entered the house but I was told I was not allowed. At a certain point in time, the city tore down my house in front of me while I sat there numb. I lost good furniture... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure November 2, 2015 - My husband passed away in -. He had a reversed mortgage on our house - I was not old enough at the time to be put on the mortgage. After he passed away I contacted the mortgage company and found out they had a new program called the " non-borrowing spouse '' program where, if I qualified, I could remain in the house. I did all the required paperwork, they kept asking for more all the time dragging it out. They have put a foreclosure on the house and I need that action stopped until this issue can be resolved. I called the mortgage company weekly to get an update and was always told it was i... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure October 19, 2015 - I acquired a reverse mortgage from Champion Mortgage -/-/- for $170000.00. I received approximitely $150000.00. by the time they took all their fees. My question was will there be no prepayment penalty because it was always my intention to repay. I was assured that it was not a problem. I have found that the interest is very high and I sent them $75000.00 to pay down the mortgage. I have had a great deal of trouble with their insurance department because they want flood insurance but my agent at - - said I was not in a flood zone. They refused to listen to her even when we sen... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account October 11, 2015 - I am launching a second complaint against Nationstar/champion mortgage of Texas. My initial complaint was placed -/-/- and their response -/-/-. This company has claimed all along that the discrepancies in the letter of intent - - I, was what led them to filing the foreclosure proceedings against the property. I repeatedly faxed the information that was asked for beginning -/-/-. If this matter could have been resolved with the letter of intent the pending Sheriff sale or possible discrepancies that have arise from this matter could have been avoided. I am requesting an as th... |
Nationstar Mortgage Mortgage settlement process and costs October 9, 2015 - My mom, - - -, was dying - and we had been told by - doctors that she should not be allowed to sign any legal documents. She - was in the hospital. She and her husband announced from the hospital that they had taken a reverse mortgage on their house inorder to be able to continue their life style. Mom 's husband knew she probably would not be coming home. I feel the mortgage company preyed on the vulnerability of my dying mom. ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account September 22, 2015 - My reverse mortgage was transferred from - of - GA to Champion Mortgage of - MI and - T- on - -, 2015. Since that time they have requested and I have sent them Occupancy Certificates and Property Insurance documents that - never asked for. Now they have just sent me a mailing that looks to me like a marketing scam except that the heading claims that I am in default. It mentions solutions that will terminate the mortgage but never says why the mortgage is in default. I think I have satisfied all the requirements of the mortgage contract. I want to get your assessment of the... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure September 16, 2015 - The bank became what she thought was her answer that bank and loan companies are now not around so she took the reverse morg. it was either that or lose the house I do not feel that was fair. Now the government owns my home and - - Florida just put in city water when we all had great working wells and is charging each home owner - - to pay for it I am - there are so many people leaving cause they can not afford it and when my daughter when to the meeting she was removed twice for talking about how unfair this was ... the city is now putting in a giant pool which they toss out th... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account September 15, 2015 - CHAMPION MORTGAGE Company keep sending me FRUGLANT Bill that is not Allowed on my Mortgage Note and is Threatening to Default the Mortgage Note. ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account July 11, 2015 - My reverse mortgage loan servicer ( Champion Mortgage ) started foreclosure process on my loan, they claimed I no longer lived in the home. I have lived in the home for 40+ years and have never moved. They did not send me an annual occupancy statement. I immediately let them know that I did live in the home, jumped through multiple hoops, got aid and advice from a HUD advocate and at the end of the day they told me my loan was closed and I had to sign a new loan agreement which only gives me 17 more years. The mortgage I took out was for life, I can not afford to not get monthly payments so I ... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure July 8, 2015 - I have a reverse mortgage with Champion Mortgage. I started the reverse mortgage with - - and was very up front with them about me NOT living in the home, but DO live across the street. I was told 'we'llcross that bridge when we come to it. ' We NEVER came to it. NowChampion wants to foreclose due to me not living in the house. I have been talking to Champion since -/-/- to attempt to get this corrected, and everytime I call I get some - new and have to start at square -. Attachedplease find a time line of my contacts the Champion. I do have a cashcontract by way of my broker ... |
Nationstar Mortgage Mortgage settlement process and costs July 6, 2015 - At the age of - years old my father sign a mortgage agreement with NATIONSTAR Mortgage I ready do n't thank he know what he was doing or understood the agreement. ... |
Nationstar Mortgage Mortgage credit decision / underwriting June 28, 2015 - Champion Mortgage Keep sending me Fraudulent Claim, what is not, on my Mortgage Note. Champion Mortgage Chooses to apply a Advance Payment to the Mortgage Note in which I never requested no is it allowed under the term of the Mortgage Note. They send me a DEFAULT DUE to non-payment of TA-ES and INSURANCE in which I always Paid from since I obtain the LOAN Champion Mortgage has the Home Owner Insurance Policy the carrier and the Agency. ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account June 17, 2015 - I am writing to file a complaint regarding the new servicer of our reverse mortgage. We were approved for a reverse mortgage on our home -/-/-. The servicer was - -. They were an excellent company, honest, following through on everything they said-good to their word and commitments. -/-/-, we received a letter from - - saying that as of -/-/- the servicing of the mortgage would be taken over by Champion Mortgage. The letter said transfers are common practice in the industry, does n't alter any of terms or conditions of the loan, and in no way reflects dissatisfactio... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account June 15, 2015 - We are trying to payoff the reverse mortgage on my deceased mother 's home. Champion reverse mortgage refuses to provide the payoff amount even though requested verbally on the phone and in writing by fax -. They continually state they have not received a request although they have acknowledged other information in the same fax. We have verbally requested how to make the payment and wiring instructions for the payment and they outright refuse to provide the information. Champion is proceeding with foreclosure while refusing to allow us to pay the mortgage balance. ... |
Nationstar Mortgage Mortgage application, originator, mortgage broker June 5, 2015 - My Mother had a reverse mortgage with Champion Mortgage. I have always had difficulties getting any response or cooperation with any person in a management position in this company. After her death the heirs followed all the procedures as instructed by Champion Mortgage. We sold the house and was charged a - attorney fee because they said the house was in foreclosure never were we informed that it was at anytime in foreclosure. In - we received a mortgage refund made payable to - - - Estate. I notified them that there was no Estate. I was told to return the check along with sign... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account June 2, 2015 - I Contacted Champion Mortgage to make payment arrangements on $5300.00 and was informed this amount needed to be paid in full. I had been sending Champion $240.00 for back taxes .I am unable to pay the full amount being requested. ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 29, 2015 - My father - and I am receiving a demand notice on his reverse mortgage. The uploaded demand notice from the lender, Champion Mortgage, gives me 30 days to pay in full before they initiate foreclosure. - see options A, B, C, or D ) When I called Champion Mortgage I was told they would give me 75 days to submit my intentions with the property or ask for an extension. When I called, I was told they will not put these options in writing. Instead I get the following what I call scare tactic from Champion Mortgage. ... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure May 18, 2015 - My Mom did a reverse mortgage and she just passed -/-/2015 now the reverse Mortgage company Champions is not giving me time to get the proper documents in order to buy back home, I ask for an extension. Its only been a month I do n't even have a death certificate yet. The will has not been probated. My god these people are very insensitiveto helping us to keep home. They just want to foreclosure do n't they need a death certificate to prove a person is deceased. And give the family time. ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 18, 2015 - My reverse mortgage was transferred to Champion mortgage . I received a letter from Champion mortgage requesting payment as they are a debt collector. I called Champion and they stated don't pay any attention to the request. If I don't answer the request within a short time frame I will lose any right to a rebuttal. I requested a E-mail stating The wording in this case did not apply to me and I was told that would not be possible. I called - more times talking to different people and as soon as they received my loan number I was disconnected. I have no one to talk to or a proper a... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 5, 2015 - A friend died in a -, on -/-/-. The dwelling and it 's contents, weredeemed a total loss by insurance company, for which the decedent had homeowners insurance. I became executor of her estate, and received Letters of Testamentary '', on -/-/-. Decedent had a reverse mortgage, with Champion Mortgage Co. On -/-/-, I met with the adjuster from the insurance company, and endorsed a check, Pay to the order of Champion Mortgage '', for the total amount due, within 30 days of the end of -/-/-, listed on a loan statement from Champion Mortgage. A - page fax, was sent to Cha... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure May 4, 2015 - My mother died in - of last year -. She had a reverse mortgage and I am executor of the estate. The agent who had her sign the original reverse mortgage contratc was informed that she had -, but went ahead with initiating the loan regardless of her obvious inability to understand the ramifications. This agent worked for - Mortgage company. More recently, generation sold the mortgage to Champion Mortgage Company, but in the document of transfer, regeistered at the clerk of courts, they listed a legal description of a completely different property thousands of miles away with no conn... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure April 24, 2015 - My father died in -/-/2014. He had a reverse mortgage on his home. This company, -, initially told me to provide a copy of the will, death certificate and request for extension on the loan so that I could sell the property once the probate court issued the Letters of Administration to me as the executor of the estate. - then for - months refused to speak with me advising that I was not the borrower while simultaneously acknowledging that the borrower had died. I filed a complaint with the California - - and - finally acknowledged I had provided everything they needed to spe... |