Review and analysis of 18,840 consumer complaints against Ocwen
Out of the 18,840 consumer complaints against Ocwen Mortgage, 25% were disputed by the consumer (i.e. the consumer was not happy with how Ocwen responded to their complaint) and 97% were processed in a timely manner. 1% of consumer complaints against Ocwen resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Ocwen application, originator, mortgage broker April 6, 2017 - Refinanced Ocwen mortgage in -/-/-. To-date -/-/- and it remains on my credit report. Spoke with Ocwen representative in - and they show it paid. How can I get the debt removed from credit report?... |
Ocwen loan modification,collection,foreclosure December 1, 2016 - Please help me to stop a foreclosure that is scheduled for - -. It would be unnecessary and unfair to foreclose while I am still waiting for a response to my appeal of Ocwen 's wrongful denial of my modification request. All I want is a chance to make a reasonable payment. I applied for a modification and sent in all the information that Ocwen asked for. Then I was wrongly denied based on Ocwen 's error. In a " non-approval notice '' letter dated - -, 2016 ( attached ) Ocwen said I was denied for a modification because my income was too low. The notice says that Ocwen verified ... |
Ocwen loan servicing, payments, escrow account December 1, 2016 - I have ocwen.they have been - with me for years.my interest rate is over 10 % .every time I ask to talk to someone I get a person I cant understand.now and and not not for the first time they r saying I did not make payments and I did.i send what they ask and hear nothing till they say I have to do it all over again.they have - up m my credit so I cant get any any one else to take me... |
Ocwen settlement process and costs December 1, 2016 - - - Option One Mortgage loan paid in full. - - Option One Mortgage recorded Full Reconveyance in the - - County Recorders Office. - - Homeward Residential attempted to foreclose on my property using fraud. - - Ocwen Loan Servicing filed lawsuit in the - - County Superior Court. - - Deposition was taken, where Ocwen Loan Servicing attorney - - agreed to have my former forensic FBI agent travel to - - county to authenticate the documents in his possession, upon arrival my FBI expert was denied access to the records. - during pending litigation, - atto... |
Ocwen credit decision / underwriting December 1, 2016 - OCWEN LOAN SERVICE & - -. SHAREHOLDER A schedule appointment for Monday -/-/- OCWEN RELATION MGR. NEVER CALL ME AT - PM. THIS IS THE THIRD TIME SINCE -/-/-. TO GO OVER THE NEW PACKAGE SENT IN -/-/-. EVERY TIME YOU CALL ASSIGNED OCWEN ( RM ) NEVER AVAILABLE THERE NO LOAN MODIFY YET SINCE -/-/-, I APPLY FOR AFFORDABLE HOME LOAN, HARP LOAN. IM - YRS. To : " -- '' - " Relationship Manager '' OCWEN PERSON NEVER CONTACTED ME ON -/-/- FOR SCHEDULED APPOINTMENT THIS IS THE THIRD TIME.. I CALL IN AND ASK WHY NO. VERY FRUSTRATE .THE RM RESCHEDULED AP... |
Ocwen loan modification,collection,foreclosure December 1, 2016 - Ocwen Loan Servicing failed to keep a mitigation appointment with me by phone. I made an appointment to speak with my Relationship - and have waited several days to receive a call which was scheduled for today at - pm. No call came. Ocwen Loan Servicing is in violation of the CFPB settlement with CFPB. Ocwen Loan Servicing has no intention to attempt to mitigate.... |
Ocwen loan servicing, payments, escrow account November 30, 2016 - I have requested a recast of my fixed rate conventional mortgage loan. The investor is NOT - - or -. It is my understanding it has been sold to a private investor and serviced by Ocwen. I have been told my loan does not qualify for a recast but they refuse to tell me if this is an internal guideline or a regulatory requirement. I have not requested an extension of the term, only that the loan be recalculated on the new lower balance in order to lower my payment. If there is a regulatory ruling that prohibits the servicer from honoring my request please direct me to the publication I m... |
Ocwen loan servicing, payments, escrow account November 29, 2016 - Hello, In -/-/- after the fall of the Mortgage business, my second mortgage loan was charged off by the servicer - due to my bankruptcy filing in -/-/-. After being unemployed for - years, I was no longer able to keep my BK payments of $2500.00 per month and my chapter - was dismissed but not prior to my unsecured debts being charged off in bankruptcy. I then request that my - mortgage loan be modified by Litton Loan. However, Litton Loan Servicing company was closed down at the end of -/-/- and my loans were transferred to Ocwen Loan Servicing. Ocwen modified my f... |
Ocwen loan modification,collection,foreclosure November 29, 2016 - Ocwen foreclosed on my home. Ruining both my credit and my life. Since then I 've only been able to rent hole-in-the-wall places. Recently I received a letter that ocwen had misdated letters. I went through the entire process and received $2000.00 " settlement ''. However, this does n't even come CLOSE to making up for what Ocwen did. My credit is now ruined by foreclosure. I think they should remove the negative information since THEIR misdated letters caused it. I 've been thousands to move into a new residence that I would not have had to pay had Ocwen not improperly foreclosed. And to to... |
Ocwen application, originator, mortgage broker September 15, 2016 - Case # - - - Case # - - - I have not gotten any written words on the one issue : Legal Standing.... |
Ocwen loan servicing, payments, escrow account August 8, 2016 - As of today - -, 2016, We have not received our monthly mortgage statement from Ocwen Loan Servicing LLC . It 's been 45 days since our last statement. Ocwen Loan Servicing is trying to make us default on the loan Also since we the request for account to be de-escrowed, we have not received a refund check. I want the funds be sent directly to us and not applied to the account.... |
Ocwen loan servicing, payments, escrow account July 29, 2016 - Ocwen Loan Servicing LLC, has committed violations under Dodd Frank and re-filed a mortgage that was not certified and and also has created an assignment on my home. As per the Trust, loan is a defective Mortgage... |
Ocwen loan servicing, payments, escrow account July 29, 2016 - Ocwen Loan Servicing , LLC has not accounted for $48000.00 in loan payments I sent in from - - thru - -. My account need to be adjusted to reflect a $48000.00 principal reduction The Security and Exchange Commission is aware of the Defective Mortgage loan that 's a part of - - - - - - is a violation... |
Ocwen loan modification,collection,foreclosure June 4, 2016 - I 'm desperately asking for your help with my mortgage Servicing company Ocwen Loan Servicing & the investor of my mortgage loan - -. I have been living in my house since -/-/-. I bought my property at a very high value of $890000.00 at that time. Now my property is worth half of that. I 'm a struggling home owner, I have a daughter that is going through - at this time and It has been extremely difficult morally, financially and -. I do n't want to lose my home at this time when my daughter is going through this difficult time. We have nowhere to go. I have asked Ocwen Loan... |
Ocwen loan modification,collection,foreclosure June 3, 2016 - After filing a complaint with you in around - Ocwen handled me with kid gloves finaly I though I was getting help. They did modify my loan but only to send an increase before the official payment was made. They claim this is do to Escrow. I understand Escrow goes up however they had all the correct information prior and while doing the modification. I feel Ocwen did this to hurry up and get of your records in a timely fashion. Please look into this process I feel I am not the only -. I would like Ocwen to do a fair modification. I almost did n't write this but felt that if this is common... |
Ocwen loan servicing, payments, escrow account June 3, 2016 - I refinance my mortgage with - - - - - - -, At the time of refinance, original lender did not required me to have any other additional insurance other than -. I provided it to Lender and we closed the loan. At the present, Ocwen as the new Servicer has put forced place insurance on the unit. Now Ocwen raised raised my monthly mortgage payment.... |
Ocwen loan servicing, payments, escrow account June 2, 2016 - In - 2016 OCWEN posted Keep Your Home California funds to my account. My home loan payment was supposed to change from $1100.00 to $820.00 according to the Keep Your Home California recast. I was told this recast was not optional. I signed the document OCWEN sent to me months later in - 2016 even though OCWEN did not include a return envelope. I used the address on the document and took a photo with my iphone and sent a copy to - - at OCWEN so he would know what address I sent the notarized document to. OCWEN did tell the Department of Justice that they did not receive this doc... |
Ocwen loan servicing, payments, escrow account June 2, 2016 - A loan was assumed by LITTON LOANS/OCWEN and the loan was PAID IN FULL on or about -/-/2010. Litton continues to report MONTHLY PAYMENTS as accruing, giving the impression on review of a credit report that there is a PRESENT DELINQUENCY. There is not, as NO MONEY IS OWED to Litton.... |
Ocwen loan servicing, payments, escrow account June 2, 2016 - In a nut shell, Ocwen has failed to apply payments and maintain accurate account balances ( which is what the Feds sued them for ... .its still continues to happen ). They charged an exorbitant amount of unauthorized fees for appraisals. They also refuse to give us a copy of our appraisal. Per ECOA by Dodd Frank Wall Street Reform and Consumer Protection Act of 2010 the lender is REQUIRED to send us a copy of our full appraisal. After more than a half dozen requests and having our attorney write a letter they still refuse to send us a copy of our appraisal. They also applied our first - mor... |
Ocwen loan modification,collection,foreclosure June 2, 2016 - Ocwen Loan Servicing , LLC, by assignment of servicing rights from - - - , -, caused homeowners mortgage loan to be foreclosed on by - - -, -. as Trustee for - - - Loan Trust -. - instructed the homeowners to stop paying their monthly mortgage payments and to apply for a loan modification, which - failed to properly process. - then declined the loan modification, but failed to explain why. - then offered the homeowners to sell their home for a compromised payoff amount ( short sale ). Eventhough the homeowners had a cash buyer, - failed to fin... |
Ocwen loan servicing, payments, escrow account June 1, 2016 - Mortgage Company complaint is with Ocwen Loan Servicing. Back in - of - Ocwen proceeded to pay my homeowners insurance as instructed to do so in contract, with - - -, A check was mailed to - at - - - -, -, Ill. - ; as noted on check # -, dated -/-/- and a copy of which is included with this complaint. ( See attachment ) On the back of this check is endorsement stamp by company - and has a persons signature on it too. Deposited in - - bank. - claims NEVER receiving this check ( for this reason, - cashed it ). So - preceded to not... |
Ocwen loan servicing, payments, escrow account June 1, 2016 - I submitted a complaint to you already # -. I am attaching the letter I received from Ocwen wherein they state that the mortgage payment was increased to $840.00 on -/-/- and payments of $800.00 we received after that. I am attaching a copy of Ocwens Escrow analysis dated -/-/- that says the monthly payment is to be $800.00 as of -/-/- ( NOT the $840.00 Ocwen now claims ), along with copies of the statements received from -/-/- to -/-/- ( after which they stopped sending statements ) which also show that the " Total Regular Payment '' for... |
Ocwen loan servicing, payments, escrow account May 31, 2016 - We have a mortgage with Ocwen. They sent a letter stating there would be an escrow shortage of - which I paid to keep my monthly payment the same as it always has been. I got a phone call today saying that my payment would be going up even though I paid the escrow shortage. The customer rep said it was due to increases in insurance and taxes but is n't this covered when they did the escrow analysis and made me pay over $1000.00 to keep my payments the same. When I asked this they said the monthly payment would increase no matter what I did or if I had paid more. Never with any other mortg... |
Ocwen loan modification,collection,foreclosure May 31, 2016 - This all started back in 2013 my mortgage company lost two of my payments we submitted our bank statement when they bought our mortgage and said they never received them which put us behind then they started foreclosure they charged us $8400.00 to get out of foreclosure we are now still fighting them because they say we still have $3300.00 in foreclosure fees which it 's been 3 years now which has made us three payments behind again every time we make a payment we have new charges they 're trying to charge us $570.00 and late fee charges and certified mail charges which we have not recei... |
Ocwen loan servicing, payments, escrow account May 31, 2016 - My family was faced with both a health and a financial crisis in -/-/-. The HAMP program was announced we qualified so we applied through the debit collector OCWEN. Inadvertently we painted a huge bull's-eye on our backs by helping OCWEN identify a property with plenty of equity and owners in distress. We were forced, with threat of IMMEDIATE FORECLOSURE, to signed an illegal loan modification that turned our Home Equity Line of Credit without escrow ( remember no ESCROW ) into a loan with a balloon payment and an escrow requirement. Six months later ( sound familiar? ) my payment went t... |
Ocwen loan modification,collection,foreclosure May 31, 2016 - Ocwen is servicing a paid off mortgage that is still on title for this property. We are attempting to short the - mortgages active on the property but can not continue due to the Ocwen serviced mortgage. Ocwen has refused to process a lien release because they received it from the previous servicer with a zero balance. Despite numerous verbal and written requests for the following information, Ocwen will not cooperate and provide answers to the questions below. 1. Current status of account 2. Date of service transfer 3. Identity of former servicer 4. Identity of former/current mortgage hol... |
Ocwen loan servicing, payments, escrow account May 31, 2016 - We are ALWAYS current on our payments yet Ocwen continues to call EVERY DAY including SUNDAY to RE-DISCUSS that our payment is changing and that they received our insurance changes and all is well. this was discussed thoroughly with an agent over a week ago yet they keep calling to say the same thing! ENOUGH! Caller : OCWEN... |
Ocwen loan modification,collection,foreclosure May 31, 2016 - It started with IndyMac switching are mortgage to Ocwen without giving me any notice. I was in the process of modifying my mortgage with Indymac. I had to start over with the modification process with Ocwen and its going on 3 years due to a reduction in my income. I sent in all the required documents by fax and email. When time to discuss my information they always reply '' we do not have your documents ''. When I send my documents I send them repeatedly. I received a house evalution on my property which is not accurate causing me to continue to pay PMI. My LTV is more than - % and I should... |
Ocwen loan servicing, payments, escrow account May 30, 2016 - It is with great regret and frustration that I write to you requesting help.I must begin to tell you that I am a victim of serious health problems and predatory lending, I shall attempt to describe the circumstances which occur and were beyond my control. I was enticed into a loan by a company called -. I signed a negative amortization loan. A couple years later I owed more than the house was worth. It was also and is today a 9.99 % loan. I was unable to sustained my monthly payment. I became extremely ill in - with a - condition. I had -. This a -. I was no longer able to -... |
Ocwen settlement process and costs May 29, 2016 - I have now paid 27 % interest with a $120000.00 prepayment penalty and $99000.00 balloon payment for my house. Is this illegal? I believe the balance is my -/-/- mortgage paid off in -/-/- refinance with -.... |
Ocwen loan modification,collection,foreclosure May 28, 2016 - I purchased a home -/-/-. It went into foreclosure -/-/-. The home was originally purchased with cities residential. The the loan was sold to homeward. The eventually ocwen. At one point I had all - loans showing on my credit with out the " transferred '' note\status. Through multiple disputes with - and allow time to take place, - of the - loans were removed. The only loan that remains is ocwen. Ocwen is still reporting I think this is incorrect because of the time/duration that has passed since the loan inception from when the property was purchased -/-/- Or When t... |
Ocwen loan modification,collection,foreclosure May 27, 2016 - -/-/-, I began to have problems paying my mortgages. I own rental properties and many of them had loans where the payment was doubling. Additionally, a number of my tenants were having trouble paying their rent due to job issues. My rental property was my only income and I began to have serious financial issues. Consequently, -/-/-, I filed Chapter -. My reorganization plan was confirmed -/-/- and my Chapter - was closed -/-/-. As part of the Ch -, I gave back one of my properties to the bank. At the time my lender was - -. Then, - - sold my loan to Ocw... |
Ocwen loan servicing, payments, escrow account May 27, 2016 - I had a HELOC originally with IndyMac Bank. When that bank failed it was transferred to Ocwen Loan Servicing. I satisfied the loan in -, - and received a letter acknowledging the payoff and promising to record a satisfaction. In -, - I sold the property and the title company found the satisfaction had not been recorded. There ensued a countless chain of phone calls and emails trying to get this resolved. Ocwen said there was a " chain of title issue '' that needed to be resolved. Closing was scheduled for -/-/- and only because of diligence by the title co. were they able ... |
Ocwen credit decision / underwriting May 27, 2016 - Received notice that I may be eligible for a mortgage refund by OCWEN " MISDATED LETTER CREDIT '' I was inform to submitted request for possible refund and that I would be informed of egibiliblity within 180 days. I submitted my request - -, I was recently informed by OCWEN that it would b ANOTHER 180 days from -... |
Ocwen loan servicing, payments, escrow account May 27, 2016 - - credit reporting agency dropped Ocwen Loan Servicing , LLC from my credit file, stating in their answer to CFPB case number - I filed that Ocwen Loan Servicing , LLC account was reinserted on the credit file on -/-/-. Please contact Ocwen to see why the account is no longer reporting and to see if they can report the account on your credit file. - is still reporting the outdated information Ocwen submitted to CFPB case number - in answer to my complaint filed in - -. Per - -, Consumer Account Analyst, Office of the Consumer Ombudsman, Ocwen Loan Servicing , L... |
Ocwen loan modification,collection,foreclosure May 27, 2016 - On -/-/- at about - received a phone call on my cell from - - - of OCWEN, informing me that my modification payment was late as of -/-/-. I told her that I did not know that I had a modification since I had not heard from them since applying in - -. She said the modification had been approved and the terms were mailed out to me but had been returned by the USPS for the wrong address. ( I later found this to be incorrect USPS has not returned any of my mail ) .She stated that I was still responsible for the terms even though I did not know what they were. The... |
Ocwen loan servicing, payments, escrow account May 26, 2016 - I am Owner of a Unit at the - - at - - - in -- since -. Our - - have every year renewed the corresponding - - Policy on time. Since - thru - I have been paying my monthly mortgage to different Lenders without any inconvenience. Ocwen Loan Servicing , LLC, located at - -- and - - -, -, my current Mortgage Lender over 4 years, after GMAC was on Bankruptcy, demanded on - that my Unit was not covered for any Property Insurance Policy, which was refused & we provided our - Master Policy effective since - - -. Later on -, ... |
Ocwen credit decision / underwriting May 26, 2016 - On - -, 2016 I submitted an application for loan modification through my mortgage company OCWEN. I owe more on my house, so I ca n't sell it. Plus, I pay about $300.00 out of pocket because my rental income does n't cover the mortgage. I sent every required document that 's listed on a checklist that comes with the application. Initially, they needed an additional few documents, so I sent them. Then the next week, they needed something else and was a different person ( I have never spoken with my so-called " relationship manager '' ) ; it 's always someone else that I ca n't understand... |
Ocwen loan servicing, payments, escrow account May 26, 2016 - My complaint is against Ocwen Loan Servicing , LLC ( www.ocwen.com ) ; Research Dept. - - - - -, - - ; Loan # - Ocwen has erroneously billed me for triple the amount of my regular payment. They are threatening to report judgement against me to credit bureau 's if I do not pay it by a specific date. I have consistently paid my amount due on time plus an additional amount to apply to the principal. Ocwen never informed me of a change in payment due or change in terms of the loan. Ocwen applied my payment to a " suspense account '' and showed that it was a partial payment... |
Ocwen loan servicing, payments, escrow account May 26, 2016 - I received - letters from OCWEN in - - - Florida requesting that I submit a completed Tax Identification Form -. The requested information was sent along with copies of SS card, loan document statements and a cover letter ( return receipt requested & returned to me ). A follow up conversation revealed their request was satisfied ; they had indeed received the information. Now, two days later I received a phone call from " collection agency '' stating they will be deducting money from my account if form not received. I advised that I will be paying off the loan before their - ... |
Ocwen loan servicing, payments, escrow account May 25, 2016 - Ocwen Loan Servicing , LLC listed our home for foreclosure sale for - -, -. Ocwen Loan Servicing , LLC filed An Appointment of Substitute Trustee in the - - - - office on -/-/- Doc # -. The document is notarized by - - and signed by - - - Ocwen Loan Servicing , LLC, Contract Management Coordinator. - did not provide any identification when the document was signed and notarized. The document states that the Mortgagee of Deed of Trust has named and appointed, and by these presents does name and appoint - -, - - -, - -, - ... |
Ocwen settlement process and costs May 25, 2016 - I continue to dispute the - modification, field adjustments and another - they think I owe. In - I owed $210000.00 + $43000.00 + $20000.00 = $280000.00 balance due $150000.00 to fleet. $55000.00 to -. $360000.00 to - = $620000.00. $140000.00 to -. $50000.00 to -. = $180000.00 = $130000.00 to - - + $61000.00 forclosure sale and their Attorneys value of $78000.00 = $130000.00 Total paid since - = >= $1,000,000 - - - - - - - - and they want MORE!? $110000.00 taxes and insurance + $44000.00 paid to credi... |
Ocwen loan modification,collection,foreclosure May 25, 2016 - I have been trying to get a modification from Ocwen Loan with no success. This has been going on for years. Now they told me they were giving me a modification. I did everything they asked me to do. Now they just denied me again for some bogus reason. They stated that my income is not enough. This is a - account. My mortgage was sold so many times without my knowledge. Many of my payments did not get reported. Now they created a balance that I do n't owe This is a NIGHTMARE. Ocwen said that the LENDER IS - Bank. - Bank is not on my PROMISARY NOTE!!! OCWEN IS NOT ON MY PROMISARY NOTE ... |
Ocwen application, originator, mortgage broker May 25, 2016 - This company is trying to say they have a loan on my house. Ocwen personal and confidential : - -, - - PA -. My loan was written off by Litton Loan ... and there is a class action Lawsuit against them. Ocwen is now on my credit report ... starting from the time they say there loan started This is my second report. They also have class action lawsuits against them. Please help!!... |
Ocwen loan modification,collection,foreclosure May 25, 2016 - We had trouble paying our mortgage after our trial modification because of problems with getting paid through the commonwealth of Massachusetts. The my father got very sick and has since passed away do I could n't not work. So we applied for the making homes affordable tier -. Of course ocwen is dragging their feet and have put us into foreclosure. They keep requesting new paperwork. We received a bill stating that if we paid the $15000.00 in back payments we could be reinstated. We can do this when we get my fathers life insurance but that takes a month. Now we have real estate agents ca... |
Ocwen loan servicing, payments, escrow account May 24, 2016 - I filed Chapter - Bankruptcy in -. At the time my loan was current. My Mortgage company filed Bankruptcy and the loan was sold, then after I filed I was told to do a loan modification. The Modification was done in - with OCWEN. We filled out all the paperwork and were told that to qualify for the loan the payment needed to be in default and to stop making the payment while the modification was being processed, reluctantly we did. After months of waiting the modification was done and they ended up adding - to the balance of our loan. At that time as far as all the paperwork the loan... |
Ocwen loan modification,collection,foreclosure May 24, 2016 - My loan was sold to Ocwen Loan Mortgage Servicing. When I fell behind in my payments, I told that I did n't qualify for - and yet I am now more upside-down than I was before they refinanced my loan. Now I owe about $ - more than it 's value and there is a balloon payment so I will never get out of the loan. I tried to give it back to them and rented another home for two years- they let it sit, knowing it was empty and the pipes froze and when I did return, there were - or - leaks in the pipes and walls/ceiling to fix. Now they call and tell me that the call is NOT an attempt to col... |
Ocwen loan modification,collection,foreclosure May 24, 2016 - The prior owner of my property, - - -, -, Ohio - has the cancelled note for the property and I subsequently purchased the property in - 2016. Ocwen identified that they had NO RECORD of an account still existing on the property. Regardless of this - is foreclosing on the property and all references refer back to Ocwen and account number -.... |
Ocwen loan modification,collection,foreclosure May 24, 2016 - 6 years ago i am in a loan modification with ocwen loan servicing i have the documents for the first 5 years its 1 percent second 5 years 2 percent, i am in the second year in which i should pay - a month, i understand escrow goes up a little for insurance and taxes but mine went up - dollars for -/-/-, -, and -/-/- from - to - and now -/-/- is - what the heck is going on, you ca n't get a clear answer and they ca n't explain it now they want me to do a new modification so they can get more escrow. second they sent a letter stating i owe over a - dollars in ... |
Ocwen settlement process and costs May 23, 2016 - We had a mortgage with Indymac. We attempted to refinance and discovered that the mortgage lender Indymac was in - position on the title, and our HELOC lender - - was in - position, so that made us unable to refinance. We asked Indymac to correct their paperwork, but they knew they were going to be bought out by OCWEN, so they did nothing. Once OCWEN bought our loan, I informed them of the error on the title made by the title company. OCWEN is now suing us and - - ( who the HELOC is with ) because our name is on the title, even though we did not make the error. It is complete... |