Review and analysis of 5 consumer complaints against Homeside Financial Services, LLC
Out of the 5 consumer complaints against Homeside Financial Services, LLC Mortgage, 40% were disputed by the consumer (i.e. the consumer was not happy with how Homeside Financial Services, LLC responded to their complaint) and 60% were processed in a timely manner. 20% of consumer complaints against Homeside Financial Services, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 40% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Credit decision / Underwriting | 2 |
| Application, originator, mortgage broker | 2 |
| Loan modification,collection,foreclosure | 1 |
Homeside Financial Services, LLC application, originator, mortgage broker May 25, 2016 - In early 2015 I began the process of refinancing my mortgage with Homeside Financial. I worked via phone and email with their loan officer, - -, in Ohio. Throughout the months-long process and discussions with loan officer I was told that my loan would have to be broken into - pieces : a conventional mortgage and a HELOC. I was wary of the HELOC when reading the paperwork due to the possible escalation of the rate. I was told by loan officer that not to worry because the - loans would be put back together within 6 months. She assured me that it was something that they do all the ti... |
Homeside Financial Services, LLC credit decision / underwriting October 2, 2015 - Mortgage broker did Credit inquiry on my credit report without authorization. Talked w/ husband heard him telling them not to do Hard pull, meanwhile I gave no - authorization to do a credit check on me ... |
Homeside Financial Services, LLC credit decision / underwriting October 2, 2015 - Homeside Financial LLC called husband on -/-/- concerning a re-fi.. they talked and I specifically heard my husband telling them he did n't want a Hard credit pull on credit reports. I did n't talk to them at all and yet awoke this morning to an - alert of a new inquiry that I never consented to, info from report is as follows : - Address : - MD - ( - ) - : Real Estate on behalf of - - -. This inquiry is scheduled to continue on record until -/-/- ... |