Review and analysis of 14 consumer complaints against American Pacific Mortgage Corporation
Out of the 14 consumer complaints against American Pacific Mortgage Corporation Mortgage, 29% were disputed by the consumer (i.e. the consumer was not happy with how American Pacific Mortgage Corporation responded to their complaint) and 100% were processed in a timely manner. 36% of consumer complaints against American Pacific Mortgage Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 5 |
| Settlement process and costs | 4 |
| Loan servicing, payments, escrow account | 3 |
| Credit decision / Underwriting | 1 |
American Pacific Mortgage Corporation settlement process and costs November 17, 2015 - I 'm not able to get a clear explanation on how the Loan Calculations are computed on page - of the Closing Estimate. ... |
American Pacific Mortgage Corporation application, originator, mortgage broker November 14, 2015 - We feel that due to the lack of integrity of our loan officers and their team we were forced to pay $1800.00 in extra costs associated with securing our mortgage from Pacific American Mortgage DBA - Home Loans. We were told that they were familiar with HUD FHA - Streamlined Loans. When in fact they were not. They were not honest with us on more than - occasion. Due to this dishonesty our closing was extended twice which forced us to change plans twice, i.e. extend our obligations. Specifically, we were forced to find an alternate location for belongings to include our - - pull... |
American Pacific Mortgage Corporation loan servicing, payments, escrow account October 15, 2015 - On or about - -, 2015 a woman came to my home and handed my caretaker a card saying your mortgage company would like for you to call them. She too began taking photos of my home on the outside without permission. I reviewed the notification and did not recognize the telephone and upon googling it came up with a company called - - - . I did not recognize this mortgage company, I did not return the number listed on the door tag. I later received a call from a representative identifying themselves as American Pacific Mortgage company. Upon returning this call on about - -, 20... |
American Pacific Mortgage Corporation settlement process and costs August 12, 2015 - My Husband and I have entered into a contract to sell our home. We accepted an offer and relied on the information that the party was prequalified to purchase our home. The mortgage broker for the buyer did not perform due diligence and verify that they qualified for the loan prior to closing escrow. The day escrow was to close they found various red flags and now we stand to loose out on our deposit on the house we are trying to purchase. There must be remedies for this in regards to companies that prey on people and do not follow through. ... |
American Pacific Mortgage Corporation application, originator, mortgage broker August 2, 2015 - - Mortgage 's Good Faith Estimate showed the down payment as 20 %. The day before close of escrow when - - - gave me the final paperwork and it showed the down payment amount was increased by 31 %. Also, the company was hard to deal with because during the last few weeks of escrow - - Mortgage changed or added new loan requirements once or twice a week. ... |
American Pacific Mortgage Corporation credit decision / underwriting July 12, 2015 - I was pre-approved for a conventional home loan -/-/- by All Pacific Mortgage. I provided bank statements, pay stubs, and showed adequate funds for the down payment and closing costs. At that time I was -. I did not find a house to purchase before -. I then found a house -/-/-. My pre approval letter expired while I was -. My realtor spoke to the lender who sent me a new pre approval letter since my employment, income and savings had not changed since I got the last letter. The seller accepted my offer but on Thursday - - 2015 I received a phone call from the mortgage ... |