Review and analysis of 2 consumer complaints against Evergreen Moneysource Mortgage Company
Out of the 2 consumer complaints against Evergreen Moneysource Mortgage Company Mortgage, 0% were disputed by the consumer (i.e. the consumer was not happy with how Evergreen Moneysource Mortgage Company responded to their complaint) and 100% were processed in a timely manner. 50% of consumer complaints against Evergreen Moneysource Mortgage Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 2 |
Evergreen Moneysource Mortgage Company loan servicing, payments, escrow account February 27, 2016 - In - we bought a home and it was new construction. The county had not assessed the home yet for taxes so the lender used 1.25 % of our purchase price as an estimate. They collected three months of the estimated taxes and each month when we make our payment they were collecting $490.00 for taxes. In our state taxes are due in -/-/- and -/-/-. The county had not updated our taxes by -/-/- so I called the lender to see if they could release some of the escrowed taxes. They said they could n't until - - assessed the home and we got a statement. On -/-/- we got ou... |
Evergreen Moneysource Mortgage Company loan servicing, payments, escrow account July 9, 2015 - Evergreen Home Loans has mismanaged every change of payment that has taken place with my mortgage. I have paid my mortgage on time every month through a scheduled check delivery service, and no matter the change, Evergreen mishandles the change. The first instance was when they missed paying the county tax in - of -. It was not until I received letters from the county that I was in default and notified Evergreen that they took care of the problem. Secondly, in - of - I received notice that there was a shortage in my escrow amount due to increased county taxes. It was noted that if ... |