Review and analysis of 4 consumer complaints against American Portfolio Mortgage Corporation
Out of the 4 consumer complaints against American Portfolio Mortgage Corporation Mortgage, 25% were disputed by the consumer (i.e. the consumer was not happy with how American Portfolio Mortgage Corporation responded to their complaint) and 50% were processed in a timely manner. 0% of consumer complaints against American Portfolio Mortgage Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 4 |
American Portfolio Mortgage Corporation loan servicing, payments, escrow account November 13, 2015 - -/-/-, American Portfolio Mortgage Corporation ( APM ) began servicing my mortgage account. This is the second time I have had to contact CFPB about APM 's mismanagement of my account within the past 3 months. I attempted to contact APM by phone to resolve this matter but was unsuccessful. -/-/-, APM used funds in my escrow account to purchase flood insurance on my home ( See Attachment # - ). At the time APM purchased this policy, I already had flood insurance, paid through -/-/-. ( See Attachment # - ) After APM purchased this unnecessary insurance for $1100.00, I was... |