Review and analysis of 265 consumer complaints against Performant Financial Corporation
Out of the 265 consumer complaints against Performant Financial Corporation Debt Collection, 14% were disputed by the consumer (i.e. the consumer was not happy with how Performant Financial Corporation responded to their complaint) and 99% were processed in a timely manner. 0% of consumer complaints against Performant Financial Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 29% resulted in non-monetary compensation.
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Performant Financial Corporation false statements or representation attempted to collect wrong amount November 3, 2017 - I have been paying on a student loan from - - - - for 28 years. I have records of all my payments which totals $57000.00 The original loan was $17000.00 on-/-/-1991. They say that I still owe $38000.00. They are going to take my tax refund and garnish my wages very soon if action is not taken. I have repeatedly written letters, applied for - Forgiveness with no results. They have turned the loan over to a collection agency ; Performant Recovery Inc. which I have also written and received the same reply, that I still owe the money in question. PLEASE HELP!!!... |
Performant Financial Corporation improper contact or sharing of info contacted employer after asked not to April 5, 2017 - Performant Recovery , Inc., Financial consultant in -, Oregon # ( -, using name - ). Has called family members, friends and my employer. Aggressively stating they have important info to provide and that they obtained their ( my family and friends ) info from a some type of reference.... |
Performant Financial Corporation dealing with my lender or servicer don't agree with fees charged March 14, 2017 - I paid my student loans on time and in full for over a decade using the payment booklets provided to me my ACS. - years pass and now Performant Recovery collection agency is going after my wages without providing me account verification or other options.... |
Performant Financial Corporation disclosure verification of debt right to dispute notice not received February 9, 2017 - I have made many attempts to try and resolve the claimed outstanding debt but the company will not speak with me. They claim account is in a status they can not speak to me about yet they continue to report to credit and they do not allow me to make any resolution... |
Performant Financial Corporation dealing with my lender or servicer received bad information about my loan January 10, 2017 - I 'm a - veteran living on social security and -. I cosigned a loan for my daughter when she was in her last year of college in order for her to work as an intern and complete her degree program on time. She graduated, bought a dependable car, got a job in - and two years later was married. She now has - small children and a husband who provides for the family and struggles to make ends meet. He is an - and work is feast of famine. His work has been showcased around the world but sales of his work are not steady. Recently we started receiving these letters. My credit score has d... |
Performant Financial Corporation taking/threatening an illegal action attempted to/collected exempt funds January 10, 2017 - they said they will garnish my paycheck... |
Performant Financial Corporation dealing with my lender or servicer received bad information about my loan January 10, 2017 - I am an educator that went back to school in - to earn additional certification as a teacher. I have paid this loan when I had work. Unfortunately, many school districts have seen cuts of - or more from -. Since -, the situation has become much worse. I have been turned over to a debt collector, Performant, that harassed me with multiple calls daily this fall. They have misrepresented how I could qualify for a loan rehabilitation program by having different reps tell me different things. When I asked for them to send me paperwork to do this, this did not arrive until the first wee... |
Performant Financial Corporation cont'd attempts collect debt not owed debt is not mine January 4, 2017 - they say my federal student loan defaulted, so - -, a state agency, paid a default claim, title, and interest. I have not received any notices before, nor do I recognize this loan. All my students loans are under defferement with -. As a result of this, any state tax refunds, rebates, contract wages or other amounts owed may be retained in full.... |
Performant Financial Corporation cont'd attempts collect debt not owed debt was paid December 15, 2016 - Debt is being collected through garnishment. The debt collector continues to call wanting me to pay them directly instead of through garnishment. Debt collector calls once or twice everyday and ask that I pay them instead of allowing garnishment out of my - check.... |
Performant Financial Corporation dealing with my lender or servicer received bad information about my loan December 14, 2016 - Entered agreement with Performant Recovery Inc. to pay nine months of agreed upon payment to have my Federal Student Loans Rehabilitated. When the nine month period was satisfied Performant indicated they calculated my payment wrong and that I needed to start the nine month period over.... |
Performant Financial Corporation cont'd attempts collect debt not owed debt was paid November 28, 2016 - PERFORMANT is notorious for strong-arm collection tactics, including ruining credit reports for non-payment. I do not owe this debt to PERFORMANT. It is a student loan that is current with -. I do n't know why they are trying to collect from me.... |
Performant Financial Corporation problems when you are unable to pay November 22, 2016 - Debt collector, Preformant Reco, telephone number - has made repeated calls to my place of business. These calls continue after multiple requests to - & -. Company persists in calling and has been told that the employee they are attempted to contact is no longer with the company.... |
Performant Financial Corporation dealing with my lender or servicer keep getting calls about my loan November 17, 2016 - Caller requested name, DOB, address, and SSN # before he would tell me why he was calling. He also asked for my wife 's demographic information. I asked for a callback number to verify him. He refused to provide a callback number. He then called my wife at her work number and attempted the same thing. Luckily her office assistant worked interference.... |
Performant Financial Corporation dealing with my lender or servicer keep getting calls about my loan November 11, 2016 - I work in a - and have told Performat Recovery not to call as they are disturbing patient care and they have ignored my requests and have continued calling and harassing myself and fellow employees.... |
Performant Financial Corporation can't repay my loan can't decrease my monthly payments November 11, 2016 - - each quarter tried to take away my funds. They reduced my grades, they never paid my balance from - and approved me for -. I never received - degree after completing courses. They said I owed a balance ... have - loans all federal in default. I only have letter stating I met the requirements for a degree. This has hurt my employment. I feel scammed by this university.. :... |
Performant Financial Corporation cont'd attempts collect debt not owed debt is not mine October 31, 2016 - I have disputed this debt from Diversified - because I have no knowledge of this account. I have disputed this debt with the major credit bureaus and as a result, this collection was deleted from my account. I am still receiving threatening and harassing phone calls from this company on my cellular number, and they are also contacting my wife 's cell number and being very rude and menacing.... |
Performant Financial Corporation dealing with my lender or servicer don't agree with fees charged October 24, 2016 - I have been paying thru garnishment of wages for a loan that had a amount due on $18000.00 as of - - 2012 based on a order to withhold from earnings. The payments have been going to Performant Recovery as of today my employer approached me and gave me a summary of payment showing they have paid $18000.00. upon calling performant they are saying I still owe $4000.00 and this will accrue interest of $65.00 per month. I employer said it has been paid, please help performant will no negotiate I tried offer a settlement payment they would not accept.... |
Performant Financial Corporation can't repay my loan can't decrease my monthly payments October 24, 2016 - I take student loans for - by -. For health reasons, my payments was late. - increase the loan amount of $8.00 to $12.00 for a period of - years, when accept a deferment. Then, transfer the loan to Performant Recovery Inc . The monthly payment is being made through payroll discount and my employer makes payments monthly. In the Credit Bureau report this amount is continuous ascending balance and do not report the payments to credit bureau and my account is bad. The credit score monthly is low because Performant Recovery does not report payments received. Beetween -/-/2016 to... |
Performant Financial Corporation dealing with my lender or servicer received bad information about my loan September 14, 2016 - My Student Loan is with - The principle balance is $83000.00. The loan went into default and the debt was sent to Performant for collection purposes. I explained to Performant and to - PHEAA that I submitted paperwork for Income Based Payment Reduction. It was an error as this was paperwork I filed for my other Federal Student loans, which I received economic payment reduction approval for. I asked if there was anyway to submit the paperwork for this and the answer was no. The ONLY option I had to rehabilitate my loan was to pay Performant their collection fees plus interest. When I f... |
Performant Financial Corporation dealing with my lender or servicer don't agree with fees charged September 8, 2016 - I was given a student loan by - -. The school was a - part institution. I completed the first session, but I never returned for the second session and never signed for the - promissory note. Since, I was paying on the loan and had already disputed payment of the second loan. - - removed the second loan initially, but the school went out of business and changed their name. The new named school sought after me for payment of the second loan. I have disputed this issue time and time again to no avail. I have since started a debt forgiveness program with one of their creditors bu... |
Performant Financial Corporation disclosure verification of debt right to dispute notice not received September 8, 2016 - I received a letter from this company stating they are going to suspend my license for non-payment and I have been paying on this account for years.... |
Performant Financial Corporation dealing with my lender or servicer trouble with how payments are handled August 17, 2016 - Performant is a collector. I have - defaulted student loans. I have been making rehabilitation payments of $410.00 a month off of a debit card since - 2015. I have also been making additional, voluntary payments of $580.00 a month. I noticed that although I made the additional payment a number of times on the first of the month, that it did not get credited by performant until the end of the month. I called Performant at least twice to try and find out whether the $580.00 was being timely applied to my debt ( so as to decrease the interest that accumulates ). Perfomant 's operators... |
Performant Financial Corporation communication tactics frequent or repeated calls August 4, 2016 - They ( Performant Recovery , Inc. ) are repeatedly calling my workplace, and are going to get me fired. My employer does not allow any calls period, except family emergency calls. The actual name of the person is - -.... |
Performant Financial Corporation cont'd attempts collect debt not owed debt is not mine June 22, 2016 - Performant Recovery, Inc. contacted me at work via phone in - 2016. I do not have any debt and believed it was a scam. Performant Recovery , Inc. then sent its first letter to my house dated on - -, 2016 ( with no outside post-marking ), received in mailbox - -, 2016 and disputed - -, 2016 via certified mailed. This is in violation of the Fair Debt Collection Practices Act because a " validation notice '' telling me what the debt was about was not sent within five days after first contact in - 2016. I have received one of the two delivery receipts of my certified le... |
Performant Financial Corporation disclosure verification of debt not given enough info to verify debt June 21, 2016 - On - -, 2016, Performant Financial also known as Performant Recorvery Inc. made an unauthorized inquiry on my credit report. Additionally, I have not received any written communication from this company to verify the debt owed. ... |
Performant Financial Corporation improper contact or sharing of info talked to a third party about my debt June 10, 2016 - Performant Financial Corp did an " Hard ' inquiry ( which decreased my fico credit score. Any Hard inquiries decreases your credit scores ) without telling and/or informing me that they were going to inquire about me on my credit report. I did not sign and/or give verbal authorization as well. When I called to ask for them to delete from my credit report, Performant Financial Corp will not. When asked to provide any documentation that I gave authorization to inquire, they will not provide it to me. Per FCRA I have a right to request for this inquiry to be removed from my credit report. Attache... |
Performant Financial Corporation cont'd attempts collect debt not owed debt is not mine May 30, 2016 - I recently had my credit pulled to purchase a home. I was advised that a collection was on my report from Performant Financial. I have ZERO collections on my credit and this was a unauthorized pull \. I contacted them and they advised i needed to call -. When I contacted them they said there is nothing they can do and Performant needs to request to remove wich they refuse. Ifaxed a request to - as well ... |
Performant Financial Corporation communication tactics frequent or repeated calls May 27, 2016 - I received a call from Performant ( phone number - ) on my cell phone at - on -/-/16. He requested I provide personal information, at which point I said I do not give out personal information to someone I do n't know. He listed off my address which I verified, and then he requested my date of birth, to which I again replied that I do not give out my personal info to someone I do not know. I then stated that if there is personal business they have with me, to mail me some documentation and I would respond accordingly. He said " OK Have a great day '' and hung up. 9 minutes later, ... |
Performant Financial Corporation cont'd attempts collect debt not owed debt is not mine May 24, 2016 - Performant and - - ( I read where they are the same company ) keep calling me about debts I do n't owe. Apparently they think I 'm responsible for recent debts my ex-wife ( that I 've been divorced from for 12 or 13 years ) has. Apparently she owes student debt and medical bills, I 'm not sure, I have n't even talked to her in years. I 've REPEATEDLY told them I 'm not her and to quit constantly calling me, I 've had to block their numbers. but they call from - different numbers so far. - was constantly calling too. And they sent a letter. I told them repeatedly that I had no way o... |
Performant Financial Corporation improper contact or sharing of info contacted employer after asked not to May 18, 2016 - During the process of trying to set up a repayment plan with my collector, - - at Performant Recovery Inc, I had to end the phone call on - -, 2016. I informed him that I would call back when I had the time to talk and go through the rather lengthy process of providing all of my financial information needed for the plan. Not long after ( - -, 2016 ), - calls my employer looking for me ( I never provided this information nor gave permission to do so ). Furthermore, I never received any phone calls from - since our last conversation on - -. I have shown no signs o... |
Performant Financial Corporation cont'd attempts collect debt not owed debt is not mine January 31, 2016 - I have never received notification of this alleged debt of $200.00. I have no idea what it is for and why it is on my credit report. I demand immediate removal from -. This has caused my score to drop unnecessarily. ... |
Performant Financial Corporation cont'd attempts collect debt not owed debt was paid January 20, 2016 - -/-/- the N.M. Dept. of Taxation notified me that I owed state taxes for -/-/- in the amount of $3500.00 and that the account had been assigned to a collection agency. I contacted the collection agency called Performant Recovery and made arrangements to pay $100.00 per month on one of my bank credit cards beginning -/-/-. I agreed to pay this until I could investigate the allegations and so that the collection agency would not contact the credit bureau and damage my credit. I knew that the alleged amount owed was drastically wrong because my earnings from my work for the ent... |
Performant Financial Corporation cont'd attempts collect debt not owed debt is not mine December 2, 2015 - I received a letter from Performant Recovery Inc. stating they were a private collection firm contracted by the U.S. Department of the Treasury, - - - to collect a delinquent balance owed to Dept of Health Human Services for $1300.00. I have received no prior communication from any government agency that I owed this money and after several requests for details from this company no information is provided. ... |
Performant Financial Corporation false statements or representation attempted to collect wrong amount November 23, 2015 - The US Dept of Treasury turned over my account to Performant collection agency for collection. Upon being contacted I disputed the amount due and requested an explanation of all the various fees that has taken my debt from $1800.00 to over $3000.00. All I received was a copy of the list of the fees and their amounts without explanation of what each fee is. Fees such as a - fee and a - fee and a Bonus Fee. These fees are being listed as Potential Fees '' by the Dept of Treasury but are included as my balance due from Performant. I have not received an explanation of what these fees s... |
Performant Financial Corporation dealing with my lender or servicer November 16, 2015 - RE : Case # -I did receive a letter from - - - at Performant Recovery. It did not include another - as stated in letter. I again faxed him the copies of all the correspondence, which included financial information and I mailed a hard copy to the address on his letterhead with a proposal of a payment plan. I asked again fora written response. This was onl -/-/2015 and now it 's -/-/2015. So my credit is still suffering and I 'm making payment and accruing interest and penalties. ... |
Performant Financial Corporation improper contact or sharing of info contacted me after i asked not to November 3, 2015 - I do not have a direct line at work. I work for a company that has busy phone lines consistently from opening to closing. There is one person that operates a switchboard and transfers calls to the perspective parties. I have asked Performant Recovery more than several times not to call my place of employment for this very reason. We are not allowed to receive personal '' phone calls on our work line. Everytime I get a call my boss reminds me of this even though I know the rule. ... |
Performant Financial Corporation cont'd attempts collect debt not owed debt is not mine October 28, 2015 - This number called and did n't say anything. So I called back and asked for social security number. I asked what it was for and she told me company name is -. I let her know I did n't know them and what was this about. She then transfers to Virginia. Got voice mail. ... |
Performant Financial Corporation can't repay my loan September 30, 2015 - I received - scholarship to go to school, however I lost it mid way into my - year. They demanded I pay back all - I owed them ( them being the - ) which of course I did not have the means to at the time. It was sent to collections at which point it was tacked up to -. The new agency refused my offer to make payments that I could afford and instead sent it to a new new collections agency after a few months. The new agency put a new fee on it, bringing it up to -. Once again I contacted them and was told to enter into a repayment plan I would need to pay - a month. If I ca ... |
Performant Financial Corporation improper contact or sharing of info contacted employer after asked not to September 22, 2015 - I received a note from my administrative assistant stating that their firm Performant had attempted to contact me multiple times and needed me to call them back. When I called them back it was confirmed that I have NO account with them and they asked for contact information on someone I know. ... |
Performant Financial Corporation dealing with my lender or servicer September 11, 2015 - Performant Recovery Inc. is managing my defaulted loan from the Florida - for the time that I attended Florida - University in -, Florida. I have paid them on time since 2008 through automatic deductions from - of my bank accounts. My loan however is still listed as in default status today and I my principal amount has not decreased. Performant Recovery 's response is that I never signed the correct forms to allow them to begin a default rehabilitation program for the loan. Yet, I did sign papers for them to automatically deduct money from my bank account. Now I would like to enter... |
Performant Financial Corporation communication tactics frequent or repeated calls August 31, 2015 - I have asked for written correspondence from Performant Recovery instead of all the phone calls, which is handling my student loan. I contacted this company about a repayment plan on my student loan, ( but I was still sending $30.00 per month ). I 've faxed and mailed - now to - - all the information needed to arrange payment since - 2015 only to receive phone calls from from another agent from Performant Recovery. Stop calling and put it in writing. In the meantime Performant Recovery keeps adding fees to the account. Is this fair? ... |
Performant Financial Corporation improper contact or sharing of info talked to a third party about my debt August 28, 2015 - A lady named - -, working for a company called - contacted my neighbor. My neighbor said she must have just searched for numbers belonging to people in our neighborhood because she did not know her name but asked if she lived in our subdivision which she named and then she asked her if she knew me in the neighborhood. My neighbor said not knowing if it was an emergency she said yes she is my neighbor. At this point - proceeded to tell her she and I were business partners doing business together and that she had n't talked to me in a while and the number she had for me no longer wor... |
Performant Financial Corporation disclosure verification of debt not given enough info to verify debt August 6, 2015 - DCS did not send statements of receipt of payments. The information that was provided in ledger by a third party shows the accurate amount received was not applied to my account. DCS failed to respond to my written request for a statement and did not notify me that they would be transferring my account to another company. ... |
Performant Financial Corporation cont'd attempts collect debt not owed debt was paid July 30, 2015 - My payments on this debt are not being reported accurately. This debt began as a private student loan I took out while I was in graduate school. I finished graduate school -/-/- and had no job and no other income. I defaulted on the debt because I had no way to make the payments. As soon as I was able to get a job and get back on my feet, I began making payments on this debt. I have made monthly payments for over - years now, for a total of over $6000.00 in payments. I still have over $9000.00 left to pay on the debt. I have asked the lender for a rehabilitation option or some othe... |
Performant Financial Corporation cont'd attempts collect debt not owed debt is not mine July 17, 2015 - Performant Financial at - has contacted me repeatedly ( three calls today -/-/2015 ) attempting to contact a -. I am not -. I have told them in the past ( a few months ago ) that I am not -, and they continue to call asking for him. ... |
Performant Financial Corporation communication tactics frequent or repeated calls July 7, 2015 - The - - - - agency is calling me numerous times a day at both my personal mobile number and my workplace. They are calling regarding account # : -, regarding a claimed student loan debt. I received phone calls after I explicitly stated my workplace prohibits me from receiving such communications. I am receiving daily calls, and as of the last - days, I am receiving - calls a day, some with messages left. I called them back today at their number - and explained I am now within my rights to file a complaint with the Texas Attorney 's General 's office, file a complaint wi... |
Performant Financial Corporation taking/threatening an illegal action seized/attempted to seize property June 30, 2015 - Performant recovery sent me a bill for the dept of taxation in the state of louisiana for the year -/-/-. I filed a federal return for the year -/-/-, and was supposed to get around $2600.00 back. The state of Louisiana offset my federal return and applied the amount of my tax return to the amount that I owe the state of Louisiana which was $3000.00. I phoned the department of taxation through the state of Louisiana, and they were not able to return any information as far as my state taxes taking my federal return. I phoned the dept of offset, and they have records stating that m... |
Performant Financial Corporation cont'd attempts collect debt not owed debt was paid June 17, 2015 - It was brought to my attention by a family member recently, that in 2011 DCS ( collection agency ) offered me a settlement on my loan. Which was paid in full, but when I brought it up to - - representative it was ignored as if I 've said nothing. Same thing happen with US Department of Education. ... |
Performant Financial Corporation improper contact or sharing of info contacted employer after asked not to June 17, 2015 - The collection agency contacted my - friends trying to find me for several months until I blocked on account. When I got hired at my new job in -/-/-, the collection agency was calling my coworkers and my boss in trying to find me. The collection agency is charging me $60000.00. In -/-/- I was fired from my job. During the summer of -/-/- my - friends starting messaging me that are being harassed by phone calls from a woman looking '' for me for a job opportunity, and if they knew how to get a hold of me. These were people I have not seen since high school. On -/-/-... |
Performant Financial Corporation improper contact or sharing of info talked to a third party about my debt June 15, 2015 - A collector at DCS ( named - - ) contacted my husband at work to discuss my student loan. My husband is not on my student loans and I had NOT given permission for any third party to discuss my information. He gave my husband my information to verify my identity. ... |