Stonegate Mortgage Corporation Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Stonegate Mortgage Corporation Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Illinois

I had a mortgage account with StoneGate Mortgage # - for a rental property at - - - - -, IL - which was set up on auto payment. Our mailing/statement address was our office at - - - -, IL - StoneGate had our correct email address, office and mobile phone numbers. Yesterday I noticed the auto payments stopped in - 2016 for the mortgage payments. When I called StoneGate to find out why I learned my loan was transferred in - to - # - and that as of today - - we owed 4 months worth of payments. I made the payments today, but very concerned my credit will now be negatively affected for this. Neither company informed us of the change by mail, email or phone. Not sure of our rights, but does not seem right. Thanks for your help.

Stonegate Mortgage Corporation customer in Illinois
Dec 01, 2016

* Source: CFPB Complaint Database

Stonegate Mortgage Corporation response to complaint:
Closed with non-monetary relief

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