Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Oregon

I have been in modification for several years with CitiMortgage. Today ( -/-/- ), the underwriter erroneously closed my file 9 days prior to my sale date ( the sale date is - -, - ). On - -, -, four final documents were requested via letter : Lease agreements, - taxes, 3rd quarter profit and loss and bank statements. I provided these four docs by the - -, - deadline. They were accepted by CitiMortgage and I received written confirmation that all of my documents were successfully submitted. This was the final request for documents ( as confirmed today -/-/- ) by - - at CitiMortgage. Today, - confirmed that my file was closed for failing to provide a " recorded quit claim deed ''. This was not requested on my final document request letter from - -, -. She agreed over the phone that this was an error and asked that I submit another complaint to the CFPB. They appear to be continually misleading me and intentionally trying to circumvent my due process under the CFPB fair practices laws. I consider this an intentional infliction of - on me and my children. We desperately need to stay in our home. CitiMortgage needs to be shut down until they correct this behavior or it will just continue. They have no reason to comply with CFPB rules if they repeatedly violate them without consequences.