Amsher Collection Services, Inc. Debt Collection Complaint

Amsher Collection Services, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt resulted from identity theft Alabama

On -/-/2016 i found identity theft on my credit report and began the process of contacting the account holders to resolve the issue. - was contacted on -/-/2016 and they do not have a fraud department that anyone can talk with, i was speaking with customer service rep named - and he submitted the fraud claim against the account, - fraud department was suppose to contact me in 3 to 7 buisness day, i was never contacted. On -/-/2016 I was contacted by - - Office manager for maury cobb 's law office. I explained to him the issue and faxed him a copy of the police report. i was once again never contacted by t-mobile or maury cobb.


had be turned over to there Lawyer. ( - - ). Contacted - - and the - person would not give me their name. Called collection agency back and they give me a number to - -, spoke with - - and he understood my problem on the - call and said he had to talk with his office manger and would be calling me back by - i never received a call back by - called so i call them back. - - was very rude and unhelpful at this point and said i need to contact - again and they would be sending me a fraud form in the mail. Contacted - again and they have not been contacted by - - or his law office. Called - back the night of -/-/2016 and spoke with - ( employee ID - ). He once again told me that - does not have a fraud department that i could speak with and resubmitted the fraud paper work it would take 3 to 7 days for someone to contact me. On -/-/2016 called - back and the fraud department determined the account to be a relationship fraud and need the police report faxed to them. I explained to - ( employee ID # - ) that this could not be a relationship fraud because the account was opened by an unknown person in texas and i live in alabama with no connections to texas. -/-/2016 - Faxed a copy of the police report to - and called to check to ensure they received the report. The customer service rep did not see that the fraud department had receviced the fax and would make a note on the account. He did not give me his employee ID #. Information from - Fraud account number - - customer service number - - Collection agency information Amsher - - - - information - - - - I have attached a copy of the police report as well as fax transmission report to both - and - -.