Citibank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Citibank Bank account or service department,

Checking account Account opening, closing, or management New York

I was invited by Citibank to start my CitiGold relationship and earn a $500.00 cash bonus under promotion code -. During the past six months after I opened my CitiGold account, I have written confirmation from - different CitiGold Customer Service representatives ( attached References -, -, - ), whom also received confirmation from Citibank New Account Servicing ( NAS ) that indeed my CitiGold account was opened under and eligible for the $500.00 cash bonus promotion -. As required for the promotion, I completed my $50000.00 deposit on - -, 2016 and held the funds in my account for 30 calendar days through - -, 2016 when my 90 day wait time began. My 90 days ended on - -, 2016. My savings amounting to over $50000.00 has been tied down to this account for six months now with repeated assurances that I was eligible and would be receiving the $500.00 cash bonus by - -, 2016. Citibank needs to immediately resolve the matter and deposit the $500.00 cash bonus due to me.

Citibank customer in New York
Aug 25, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

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Contact Citibank
701 E 60th St N
Sioux Falls ND 57104

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