Arvest Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Arvest Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Georgia

I have a house loan with Central Mortgage Company ( CMC ) in AR. In - -, I had issues with my house & it required work ( major reconstruction ). My insurance company agreed on the construction - work was performed & finished - -. The problem is the CMC is not issuing the check to pay the contractor for the repairs on the house. They are instead sitting on the check in their account making interest - since the insurance company had to cut the check to the mortgage company, myself, and the contractor. Information required from the contractor has been sent in two times to the CMC, yet they want it again. This has been going on since - & now it is -. The contractor is speaking to a lawyer, I am afraid my house will have a lean against it, & I will be sued. This could cause me to be homeless & on the streets, not good for someone -. I keep speaking with CMC customer service & someone in hazard insurance department. They state they need the liability information on my contractor, yet they were sent this information twice & CMC & keep losing it. Further, CMC -, I live in -. There is no reason they need to see his liability insurance, especially since the work is done & the insurance company - only allowed the contractor to work on the house since he was licensed -, insured, & trained. This contractor has done work on the house since -. I need help please.

Arvest Bank customer in Georgia
Jun 13, 2016

* Source: CFPB Complaint Database

Arvest Bank response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints


{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more