ALCOVA Mortgage LLC Mortgage Complaint

FHA mortgage Credit decision / Underwriting

ALCOVA Mortgage LLC Mortgage department,

FHA mortgage Credit decision / Underwriting Georgia

ALCOVA Mortgage, LLC - # - - - - - - - - - -. - - -, -, GA - ( - ) - I have been working with Alcova mortgage in - since the beginning of - on the purchase of a home. I was prequalified in - and assured on several occasions that I did qualify for that amount. I went under contract in mid -, nothing was done on my file until the end of -. The process ended up being drug out for 60 days and still no clear answer as to why the loan had not closed. During this 60 days of being under contract, I followed up daily, half the time you could n't get in touch with the loan officers and when I did, I was just fed lie after lie, excuse upon excuse. I did n't really know what was going on until almost -60 days in, when they tell me they are having problems getting an approval from the underwriter. Now I have lost my earnest money and money I spent on an appraisal. Never the less the were very nonchalant about the whole matter. Not caring that I lost money, time, missed out on purchasing a home that I loved. A broker referred me to them. Much to my regret

ALCOVA Mortgage LLC customer in Georgia
May 04, 2016

* Source: CFPB Complaint Database

ALCOVA Mortgage LLC response to complaint:
Untimely response

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