Megastar Financial Corp. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Megastar Financial Corp. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

My mortgage company Megastar Financial changed their billing address, and in the process they also changed my account number. I had been using an Automatic Draft Payment option, which somehow did not get transferred. I never received notice that I had an intermittent payment due, but I did get phone calls Megastar Agents on numerous occasions ( even after I had fixed the problem. ) Then, when I tried to adjust my account numbers, the steps were numerous and cumbersome, and resetting the Auto Draft program was delayed. This delay also happened without Megastar notifying me, until an agent called and threatened me with a Collection Agency. The worst part was that she could even see that I had Auto Draft set up, but that it was n't activated yet.

Megastar Financial Corp. customer in Colorado
Apr 20, 2016

* Source: CFPB Complaint Database

Megastar Financial Corp. response to complaint:
Untimely response

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