Home Financing Center Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Home Financing Center Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

Home Financing Center, - -, Florida, is requiring I have Hazard Insurance on my condo in -, Florida. The condo homeowners association already has property, crime, and general liability insurance on this property. The property is not in a flood zone. I have provided this documentation to HFC. I have written several letters to them requesting information concerning why Hazard insurance is required on this property. The last letter was addressed to - -, President and CEO. HFC claims I have been notified on two occasions explaining the circumstances surrounding the need to have Hazard insurance. To date I have not received a response explaining why Hazard insurance is required on this property. I have owned the property for many years and the only thing that has changed is that the property was refinanced from a 30 year mortgage to a 40 year mortgage. HFC appears to have purchased Hazard insurance for this condo unnecessarily last year and this year at a total cost of over - dollars.

Home Financing Center customer in Florida
Dec 30, 2015

* Source: CFPB Complaint Database

Home Financing Center response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Home Financing CenterComplaint HistoryComplaints3/20134/201412/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Home Financing CenterLoan servicing, payments, escrow account33.3%66.7%ClosedClosed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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