PHH Mortgage Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

PHH Mortgage Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Florida

Century 21 Mortgage have a mortgage service center call PHH Mortgage that handles all their Mortgage. In around, 2010 I was delinquent on my Mortgage and they gave me a government program with a 2 % interest remodification and at the end of the the tax year I was sent a - with around $100000.00. After I was paying my Mortgage on time for a while I was sent a letter with - of checks I had sent saying the amount for mortgage has now change and I need to get in touch with the mortgage lawyer and and see how much I need to pay to be current I was tolded by the lawyer $16000.00 of which I had about $6000.00 money sent back by the mortgage company and being delayed in the mail. The mortgage company decided to work with me to become current sent all the document with the correct principal and amount we would pay monthly. We setup a separate account and wait for the direct withdrawal of the new mortgage to my surprise money sat in the account for - months when we call the mortgage company that told us that their was an error on their part and they short the principal $100000.00 which can only mean they are trying to charge me for the $100000.00 they had already got credited for. I tried getting it resolved but the company kept changing the agents that I dealt with in the early years of the mortgage, so its hard to track to see when the figures increased and decreased on account of errors of numbers so now my mortgage principal is $100000.00 over in valve and company refuse to remove the error so we can get our montly payment back on track.

PHH Mortgage customer in Florida
Oct 13, 2015

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

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