Total Mortgage Services LLC Mortgage Complaint

Total Mortgage Services LLC Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Connecticut

This company is nothing more than a bait and switch ''. I contacted Total Mortgagein -, CT to refi a mortgage currently held by - - -. The loan offier is - -. My credit card was charged a processing fee of $690.00, which I was assured was simply a HOLD '' on my card and would be removed once the loan was processed. The loan was processed on - -. The company refuses to credit the $690.00 charge on my credit card. I paid $460.00 for a home appraisal that was also included in their processing fees as part of closing. I was informed I would no longer be paying PMI. Exactly one day prior to closing I was informed I would still be paying PMI, however, it would now be included in my monthly payment.