Franklin Mortgage Solutions, LLC Mortgage Complaint

Franklin Mortgage Solutions, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Ohio

I received an unsolicited letter wanting to consolidate my existing mortgage and an estimated credit card debt of $5000.00. The letter stated that Franklin Mortgage Solutions could lower our monthly payments to $1400.00. I was given a phone number - to speak with my loan representative. I do not have any credit card debt nor any problems paying my mortgage. The letter is very confusing, leading me to think that I have debt! The Account Number '' for my case '' is -, sounding like something from the IRS! I was given a phone number to stop receiving prescreened offers ''. I called that number but I was not able to ascertain whether this was a legitimate government agency! I can imagine that many people would be confused and very anxious that they were in debt. The new loan proposal '' to correct this problem '' was a 30 year fixed rate of 4.125 %. This letter is very incomplete regarding all the pertinent details.