Universal American Mortgage Company, LLC Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Universal American Mortgage Company, LLC Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Florida

During mortgage application period with Universal American Mortgage Company ( UAMC ), i constantly instructed my loan officer to lock in my interest rate. he always refused, had an excuse on why he could not lock it. at one point even said he could not lock it because the market was so bad it was shut down. eventually time passed and interest rate rose. 2 weeks from closing or less he eventually locked me in at - i should have been locked in at - a month before that considering my credit score is - additionally original documents showed origination fee of $6000.00 total. at closing time it was changed to $4000.00 origination fee and $2000.00 point to reduce interest rate. i understand the totals did not change but the manipulative, financial engineering was dissatisfying and should be investigated. i was never told i would be paying for points and did not have a reason to pay to reduce points. considering the importance of purchasing the house and time restraints i still signed the documents and closed on the house.

Universal American Mortgage Company, LLC customer in Florida
Jul 08, 2015

* Source: CFPB Complaint Database

Universal American Mortgage Company, LLC response to complaint:
Closed with explanation

Consumer disputes how Universal American Mortgage Company, LLC handled their complaint

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