American Southwest Mortgage Corporation Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

American Southwest Mortgage Corporation Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Colorado

Complainant was referred by a web lending service to First South Mortgage in -, T-. -/-/2015. Complainant was contacted by said lender and conveyed intentions to secure a refi cash out loan on a Texas rental property and use for the down on a new - loan for a winter home In - -, T-. Loan officer assured me she could handle both loans by -/-/2015. Complainant entered into due diligence with loan agent. Loan agent misrepresented capacity and failed to close on dates promised, Complainant incurred - extensions and addition expense due to lender malpractice. Lender upon indicating they would close the mortgages scheduled the remote notary to my home and it was discovered the refi was not included in the documents but delayed - weeks. Complainant had to scramble and secure $110000.00. to provide closing funds to not lose the house. After contacting lender for why I was not informed both loans were not included, they lied and told me they never intended to run the loans concurrent, as was discussed on -/-/2015 and the basis of my awarding the loan packages. Complainant was not informed he was required to post personal funds to close, lender `` - '' the - mortgage and postponed the refi, after ALL due diligence had been done, to the tune of - hours of my time and my secretary for both loans. ON - - lender emailed me, dropping the refi entirely, leaving me holding the bag for $110000.00. out of pocket and having to find a new lender to facilitate making me whole. Many details and malfeasance is left out here and can be included at a later date. The Texas - indicate the Application of First South to begin business in Texas was not fully approved as of -, 2015, according to their web site. Lender jumped the gun and began taking referrals from a web site and conducted business with this Complainant in a shoddy and criminal manner, without having completed their obligations to the State of Texas..

American Southwest Mortgage Corporation customer in Colorado
May 11, 2015

* Source: CFPB Complaint Database

American Southwest Mortgage Corporation response to complaint:
Closed with monetary relief

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more