Universal Capital Services, Inc. Mortgage Complaint

Universal Capital Services, Inc. Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker New Jersey

My husband and I have been trying to refinance our mortgage since - -, -/-/- with - MortgageLine, - - - - - -, - -, PA -. The company has strung us along, all the while asking for repetitive documents and income statements. We have paid for an appraisal - because the company took so long to process that the - appraisal expired. Each appraisal was $400.00. My husband is in the - - and was away - -/-/- thru - -/-/-. The broker implied this was - of the reasons the refinance was taking so long, but my husband signed a - for me to finalize everything. While he was in training, - - asked for more documentation proving his pay. Even though they knew the military pay was temporary, they said the full time work pay stubs were no longer applicable. When my husband returned to his full time employment after military training, we once again had to submit pay and tax returns. - - has checked our credit score multiple times, which is good standing. We have yet to have an answer of why the refinance is taking so long. - - is working with - - - -.