Embrace Home Loans Inc consumers have reported over 66 official complaints. Out of the 66 consumer complaints against Embrace Home Loans Inc, 21% were disputed by the consumer (i.e. the consumer was not happy with how Embrace Home Loans Inc responded to their complaint) and 94% were processed in a timely manner. 11% of consumer complaints against Embrace Home Loans Inc resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan servicing, payments, escrow account | 25 | 16% |
| Application, originator, mortgage broker | 15 | 40% |
| Loan modification,collection,foreclosure | 9 | 22% |
| Settlement process and costs | 8 | 13% |
| Credit decision / Underwriting | 8 | 13% |
| Other | 1 | 0% |
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Stop CallsEmbrace Home Loans Inc Mortgage loan servicing, payments, escrow account November 30, 2016 - I refinanced my home with Embrace Home - and closed on - -, 2015. I refinanced from a 30yr mortgage with no MIP. The MIP was removed after 5 years and after my LTV was below 78 %. After about 2 years I decided to refinance for a lower rate and no MIP. I refinanced with a streamline 15yr mortgage. No upfront MIP and no annual MIP. I have made payments for a year and then Embrace decided to withdraw money from my Escrow account without my knowledge to pay form MIP. They withdrew money to pay for taxes and insurance and caused my escrow account to be short. After trying to get them to un... |
Embrace Home Loans Inc Mortgage loan servicing, payments, escrow account November 2, 2016 - My Mortgage company ( Embrace Home Loans ) keeps transferring my loan to different companies for servicing. Their latest company is -. However, after receiving the notice of transfer I still can not pay my mortgage or log into the provided website to check my balance. Also, the the - customer service number is not working. The phone number for Embrace Loans is - extension - for the President - -. I 've called Embrace, -, and - and nobody can help me. Also, all the customer service people are located in the -.... |
Embrace Home Loans Inc Mortgage settlement process and costs October 17, 2016 - I was only refinancing my home and - acers and when it was said and done the mortgage company had gotten the title to my farm and tied all of my land up. My mortgage is with embrace home loans out of -, NC... |
Embrace Home Loans Inc Mortgage application, originator, mortgage broker April 18, 2016 - I have applied for a home loan through Embrace Home Loans in - 2015. I was pre-approved and went through the process of finding a house. After finding a home and having the owner file for bankruptcy in -, I was on the search again. I found a home for sale by owner. So I spoke with my loan officer, - -, and told him that the owner was fine with me moving in with a deposit and she can wait till - to sell the property to me so I could get a - % financing loan. I sent him an email - -, trying to get him to start the loan so we could hopefully close by -/-/-, like the o... |
Embrace Home Loans Inc Mortgage loan servicing, payments, escrow account April 13, 2016 - I want to file a Mortgage Fraud Claim Against Embrace Home Loans. Embrace Home Loans has refused to correct my - from -/-/- through -/-/-. Embrace Home Loans has not sent me a monthly loan statement since - -. My mortgage has been transferred to - different offices in the past 5 years, - of them Mortgage Loan Servicing companies, - was - - in - -, Virginia and the - - is - - - - - in -, North Carolina. - - Loans is trying to take my equity of approximately $11000.00 to $12000.00 and foreclose on my home. - - - -... |
Embrace Home Loans Inc Mortgage application, originator, mortgage broker February 19, 2016 - I applied for a loan with Embrace Home Loans. I paid for an appraisal during the loan process. After several months without hearing from anyone I received a turn down notice. I attempted to call Embrace but the person I had been working with never returned any of my calls. I applied with another company and was approved but they need to have an appraisal done as well. I was advised I could transfer the previous loan but Embrace would have to participate in making that transfer. Unfortunately after numerous calls they will not even return my calls so I may get access to an appraisal I paid for.... |
Embrace Home Loans Inc Mortgage application, originator, mortgage broker February 18, 2016 - Embrace Home LoansMy daughter and I applied for a mortgage for her new house right after -. We have been going through the process since then and they keep asking us for the same documents over and over and keep moving the closing dates and we can not get a straight answer from the Sales Manager, the mortgage manager or the processing department. We get different answers from different people every time we speak to anyone. Very frustrating to say the least plus the fact that my daughter is going through a divorce and wants to move out of their house and move into her new house. please help ... |
Embrace Home Loans Inc Mortgage loan servicing, payments, escrow account December 22, 2015 - In - -, we refinanced our home loan, taking advantage of a lower interest rate and dropping the mortgage insurance cost. The refinance was through our existing lender, who we had been working with since - -. We had absolutely no issues with the first loan, setting up automatic payments with the company, and never being late with our payments. After refinancing, we have had several issues, which are outlined below. Our first payment was due on -/-/-. We attempted to set up the payment using the My - - website on - -. The initial attempt was unsuccessful as we we... |
Embrace Home Loans Inc Mortgage settlement process and costs June 19, 2015 - on -/-/- - writes to - - - for a payoff of the - - account. This was due to the fact the property being insured had a lien on it at the time. On -/-/- - - response was sent. The problem was that - - - closed on the wrong account. That meant lien was still on home. - did not catch the mistake. Embrace Home Loans has the - - account on the liabilities page listed for unpaid balance of $1700.00 for this account. This was false because the amount at the time of closing was actually around $9900.00. - - - Closed an account named - ... |
Embrace Home Loans Inc Mortgage application, originator, mortgage broker May 27, 2015 - I - - applied for a refinance loan for my home with Embrace Home loans. I was assured my application would pass at least that is what the loan officer told me. I asked before I paid - for an appraisal. The loan officer said, I do not see why it should not pass ''. So I paid for an appraisal. Also I was told I had a credit score of - and my spouse of -. I received a letter from Embrace denying my application and along with that application was my credit score which read - and spouse was -. Furthermore, the appraisal had errors. - error was the house was built in -/-/-... |