American Southwest Mortgage Corporation consumers have reported over 12 official complaints. Out of the 12 consumer complaints against American Southwest Mortgage Corporation, 33% were disputed by the consumer (i.e. the consumer was not happy with how American Southwest Mortgage Corporation responded to their complaint) and 67% were processed in a timely manner. 25% of consumer complaints against American Southwest Mortgage Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 6 | 50% |
| Loan servicing, payments, escrow account | 3 | 33% |
| Settlement process and costs | 1 | 0% |
| Credit decision / Underwriting | 1 | 0% |
| Loan modification,collection,foreclosure | 1 | 0% |
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Stop CallsAmerican Southwest Mortgage Corporation Mortgage loan modification,collection,foreclosure November 29, 2016 - I am writing this letter about mistreatment by American Southwest Mortgage and I contacted them for assistance with my mortgage payments and the loan being serviced by - Mortgage - and dealing with - - - Loss Mitigation Specialist and she advised that American Southwest Mortgage will only consider extend the terms and I asked for other options and she said a person by the name of - - with - - Mortgage spoke with the CEO and he agreed with the decision and I called - and called the CEO spoke with - and she advised that the - does not speak to customer and I stre... |
American Southwest Mortgage Corporation Mortgage application, originator, mortgage broker May 5, 2016 - This is a follow up to Case # -. I have been in my home for 18 months. On - -, - the current servicer of my mortgage ran an escrow analysis that resulted in my monthly mortgage payment increasing from $1400.00 to $2600.00. This was reportedly the result of the - property taxes being grossly underestimated in the payment schedule presented to me. I have a 30-year conventional loan with a fixed interest rate. The new payment of $2600.00 is being imposed over 18 months in order to reimburse the - Escrow shortage and to make the - Escrow balance current. My finances will... |
American Southwest Mortgage Corporation Mortgage application, originator, mortgage broker May 11, 2015 - Complainant was referred by a web lending service to First South Mortgage in -, T-. -/-/2015. Complainant was contacted by said lender and conveyed intentions to secure a refi cash out loan on a Texas rental property and use for the down on a new - loan for a winter home In - -, T-. Loan officer assured me she could handle both loans by -/-/2015. Complainant entered into due diligence with loan agent. Loan agent misrepresented capacity and failed to close on dates promised, Complainant incurred - extensions and addition expense due to lender malpractice. Lender upon ... |