Franklin First Financial consumers have reported over 6 official complaints. Out of the 6 consumer complaints against Franklin First Financial, 50% were disputed by the consumer (i.e. the consumer was not happy with how Franklin First Financial responded to their complaint) and 100% were processed in a timely manner. 17% of consumer complaints against Franklin First Financial resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 4 | 50% |
| Credit decision / Underwriting | 1 | 100% |
| Loan servicing, payments, escrow account | 1 | 0% |
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop CallsFranklin First Financial Mortgage application, originator, mortgage broker November 28, 2016 - Hello i am writing to report Franklin first financial company. This company is unethical, unwilling and unresponsive with the loan process i am currently in. I am dealing with this company over the past six months and still we are unable to close a loan. I understand issues were involved on our part with the contractors initially however after all the paper work was submitted still no response still no answer. So in short this is what my family and i are going through. We are being swindle everyday with unrealistic dates, we appointed one person to handle calls and communication however when h... |
Franklin First Financial Mortgage loan servicing, payments, escrow account September 10, 2015 - Hi I have an account with Franklin First FinancialIn Late - I Paid two months mortgage payments in advance and I was instructed that to get refunded the additional payment made in error I would have to grant them access to deduct another mortgage payment which in turns means I will be immediately refunded. Unfortunately the last response provided from the Mortgage company is that they owe me no funds. ... |
Franklin First Financial Mortgage credit decision / underwriting June 3, 2015 - I was pre-appreoved for a mortgage in -/-/-/-/-/2014 with Franklin First Financial. I was directed into an FHA mortgage because of my troubled credit history. I was not made aware of the up front funding fee or the annual insurance premium until days before the closing. Yes, I was provided with disclosures, whether they were provided timely I am not sure, but they were not explained to me, rather I was told I needed to sign them or the loan would be declined. During the course of the process, my lender was not transparent and was often impossible to contact to help answer routine questi... |